Service Coordinator

About Spartakus, a company of Reliability Solutions
Reliability Solutions helps industrial organizations improve reliability, maintenance performance, and workforce capability through hands-on training, reliability services, and technology.

Founded in 2003, our approach is practical and results-driven, helping organizations build lasting capabilities that improve performance.

Position Summary
As our Service Coordinator, you will help keep customer projects and software renewals on track for Spartakus APM and LubeIT. You will work with our technical specialists, Account Managers, and the Revenue team to make sure schedules are clear, records are accurate, and what we promised customers is delivered and invoiced.

Key Responsibilities

Project coordination

• Schedule and track customer deployment and implementation projects, from kickoff to administrative closure.
• Coordinate the availability of Integration Specialists, subject-matter experts (SMEs), and other internal contributors.
• Track milestones, deliverables, deadlines, and open actions, and follow up with the people involved.
• Flag scheduling conflicts, delays, and resource gaps to the project lead or Technologies Director so they can be resolved.
• Maintain an up-to-date list of all active projects and a shared resource schedule.

Software licenses and renewals

• Maintain the renewal schedule for Spartakus APM licenses and LubeIT support agreements.
• Work with Account Managers, Channel Managers, and technical specialists to coordinate each renewal and any related technical work.
• Prepare administrative documents for renewals and customer commitments.
• Keep partner-specific tracking and reporting up to date.

Salesforce records

• Create and update projects, billable services, and subscription records in Salesforce, based on customer commitments and purchase orders.
• Keep customer records and project information accurate and current.

Working with Sales and Finance

• Track billable services and let the Revenue team know when completed work is ready to invoice.
• Keep an eye on project budgets and billable activities, and follow up on open financial items with the right people.
• Help prepare and organize custom proposals and quotes written by technical specialists or management.
• Provide regular updates on project status, resource schedules, and renewals to the people who need them.
• Update customer adoption scorecard information with SMEs.

Qualifications

• Fluent in both English and French, spoken and written.
• 3+ years of experience in project coordination, operations, or service delivery.
• Strong organizational, planning, and multitasking abilities.
• Experience using CRM and project management systems; Salesforce experience preferred.
• Understanding of project financials, billing processes, and resource planning.
• Strong communication skills and ability to coordinate multiple stakeholders.
• Experience in industrial services, technology, or B2B software is an asset.

Benefits

• Medical and dental coverage
• Employee and Family Assistance Program (EFAP)
• RRSP matching program
• Employee Shareholder Program
• Hybrid work model (3 days in the office)

Spartakus welcomes applications from all qualified candidates. We are committed to fair hiring practices and equal opportunity for everyone, as set out in the Quebec Charter of human rights and freedoms and other applicable laws. If you need an accommodation at any point in the hiring process, email us and we will work with you to find a solution. Your request will be kept confidential.

In accordance with Bill 96, this position requires proficiency in English to communicate with customers and partners based in the United States.