Service Coordinator

Xradar provides services to the construction industry. Our services include Concrete Scanning, Cutting & Coring as well as a variety of non-destructive testing & advanced reporting. Our clients typically include General Contractors, Mechanical & Electrical Contractors as well as other trades aligned to the construction industry.

To learn more about Xradar, please visit xradar.ca!

As Xradar’s seasoned Service Coordinator, you will make an impact on our organization by managing the day-to-day schedules of our team of technicians & providing superior customer service to our clients. You will often be the first line of enquiry for clients who are looking to book jobs, have their queries answered or have problems that need to be solved.

You will be a key member of our team & join the company at an exciting time of incredible growth. Career opportunities will there for the right candidate.

As a Coordinator, your day-to-day responsibilities will include:

• Manage incoming client inquiries through phone and email, ensuring timely, professional, and solutions-oriented responses while maintaining a high standard of customer service.
• Proactively assess customer requirements, clarify project details, identify potential challenges, and recommend appropriate service solutions to meet client expectations.
• Oversee accurate and consistent entry of service bookings, ensuring all job details, scope requirements, scheduling information, and client instructions are properly documented in the system.
• Coordinate and allocate technicians to jobs based on technical competencies, availability, workload, response time, geographical proximity, and operational priorities.
• Develop, manage, and continuously optimize technicians' daily schedules to maximize resource utilization, minimize downtime, and meet client commitments.
• Prepare, review, and coordinate customer quotations using project specifications, drawings, take-offs, and established pricing guidelines, ensuring accuracy and timely delivery.
• Exercise sound judgment in assessing client requirements and communicating realistic service expectations, including the capabilities, limitations, and appropriate applications of Xradar's technology and services.
• Coordinate the preparation and distribution of job orders, ensuring technicians receive complete and accurate project information, and conduct job briefings and debriefings as required.
• Maintain regular communication with field technicians to monitor job progress, address scheduling or operational challenges, anticipate potential delays, and facilitate timely resolutions.
• Provide clients with guidance on service pricing, scope considerations, and preliminary cost estimates, escalating complex or non-standard requests when necessary.
• Take ownership of day-to-day service coordination and proactively identify opportunities to improve scheduling efficiency, communication, workflow consistency, and overall operational effectiveness.
• Provide operational and administrative support to the local office, coordinating office requirements and assisting with the resources, documentation, and day-to-day needs of technicians and the wider team.
• Act as a key coordination point between clients, field technicians, management, and internal departments, ensuring clear communication, accountability, and continuity of service operations.
  

Other tasks related to this role include;

• Conduct customer outreach, research, and feedback initiatives to better understand client satisfaction, identify service gaps, and uncover opportunities to improve customer experience.
• Support business development and customer retention efforts through targeted marketing calls, client follow-ups, and professional email communications to maintain relationships and generate potential service opportunities.
• Assist with invoicing activities, including reviewing job documentation, verifying service details, coordinating supporting information, and following up on outstanding billing requirements to support accurate and timely invoicing.
• Provide cross-functional support to other business units and regional operations, as appropriate and required, to support business priorities, operational continuity, and overall service delivery.
  

On your resume, we will be looking for the following:

• Demonstrated experience in customer service, coordinating, client engagement and conflict resolution.
• Highly proficient computer skills, including comfort with G Suite, web-based applications, Salesforce and MS Office Suite.
• Minimum 3 years of experience in the same capacity; working in a construction setting is a strong preference.
• Fluency in French is an advantage but not required.

During the interview process, we will be looking for:

• Exceptional interpersonal skills: You will have to communicate clearly, be inquisitive with clients, know when to listen & be diligent in your data entry for job bookings. Tell us how you fit this profile.
• Examples of problem-solving skills would be great to see - With the best of intentions plans can go array. We understand that, but how have you solved these issues in the past?
• How have you solved issues with aggrieved clients in the past?
• Examples of your ability to work independently as well as work within a larger team.
• A demonstration of how you’ve come to understand services & use this knowledge to help in your day-to-day scheduling responsibilities.
• You should ask us about our workplace culture & company wide staff trips.

Why Xradar?

• We are committed to you, your training & development as well as your longer term career ambitions. As we grow, you can too.
• We will offer you a competitive base salary based on experience
• We offer an additional incentive structure
• We will give you a customizable benefits package including medical, dental, vision care, and RRSP options
• You will have up to 5 paid sick days to care for you or your immediate family
• Company trips: we go camping in the summer and skiing in the winter!
• You will have the opportunity to become a shareholder after 12 months of employment
• We are growing fast with offices across Canada, and we have just gone international with our first office in Malaysia.

Commitment to Diversity, Inclusion and Equality:

XRadar is strongly committed to equal opportunities in employment. We believe in building an environment that is inclusive and supportive for all individuals regardless of ancestry, race, color, religion (including religious dress) or creed, national, ethnic, or social origin, including caste, sex, sexual orientation, or gender identity or expression, genetic information, age, disability, military or veteran status, medical condition, marital status, citizenship status, or other protected categories as provided by human rights legislation. Our goal is to build an organization that supports diversity inside out!

To Apply

Upload your resume and cover letter in one document. We encourage all those who are legally eligible to work in Canada to apply. While we thank all candidates who apply, only those deemed qualified by our hiring managers will be contacted.

Our Culture

As part of GeoRadar Group - an employee-owned company - Xradar prides itself on being flexible and innovative. We have a diverse, youthful culture where career development is both supported and encouraged. Continually striving for excellence and pushing for higher standards, Xradar is client-focused yet employee-driven. We see ourselves as a unique group of individuals unified by the common goal of being the best in our industry.

After 12 months of employment, all of our staff have the unique opportunity to become shareholders, building pride in the work we do, and the relationships we establish.

About Us

Xradar is the largest and most experienced provider of concrete scanning services, non-destructive testing (NDT), structural drawings, void & crack detection, and corrosion mapping across Canada. We are a COR-certified company that ensures safe working environments for our employees backed by safe job procedures and a vigorous training program.

Commitment to Justice, Equality, Diversity and Inclusion
Xradar is strongly committed to equal opportunities in employment. We believe in building an environment that is inclusive and supportive for all individuals regardless of ancestry, race, color, religion (including religious dress) or creed, national, ethnic, or social origin, including caste, sex, sexual orientation, or gender identity or expression, genetic information, age, disability, military or veteran status, medical condition, marital status, citizenship status, or other protected categories as provided by human rights legislation. Our goal is to build an organization that supports diversity inside out!
We are committed to providing equitable and inclusive treatment to all applicants throughout the recruitment process, in accordance with applicable accessibility and human rights legislation. If you require accommodation at any stage of the recruitment process (e.g., for your interview), please don’t hesitate to contact us at [email protected]. We will be happy to support your needs to ensure a fair and accessible experience.

We are committed to providing equitable and inclusive treatment to all applicants throughout the recruitment process, in accordance with applicable accessibility and human rights legislation. If you require accommodation at any stage of the recruitment process (e.g., for your interview), please don’t hesitate to contact us at [email protected]. We will be happy to support your needs to ensure a fair and accessible experience.