Connexion Inscription gratuite
Postuler

Publié le mois dernier

Service Delivery Manager

@ CGI

Toutes ses offres Site Web

Vancouver, Colombie-Britannique

Temps plein
Postuler
SIGNAUX

En bref

CGI is hiring a Service Delivery Manager for its Services to Credit Union team, providing IT services to credit union clients. The role leads end-to-end delivery of managed IT services, meeting contractual service levels, client satisfaction and continuous improvement.

Responsabilités :

  • End-to-end delivery of managed IT services
  • Primary point of contact for the client
  • Escalation management and governance
  • Financial oversight of service delivery
  • Coordination of technical and support teams

Résumé des exigences :

  • Strong ITIL service management expertise
  • Stakeholder management capabilities
  • Experience managing complex enterprise environments
  • Experience managing support operations

Outils et compétences

Stakeholder management
Source et dates

Type de source non vérifié · njoyn

Date publiée par l’employeur
2026-10-01
Première détection par notre source
2026-10-17
Mise à jour du dossier source
2026-10-17

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineTI
Gestion d’équipeOui
Heures par semaine40 (estimé)
Milieu de travailBureau
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Taille10001+
Siège socialE-Commerce Place
Offres sur Jobsy513
Description
This is a great opportunity to join our CGI Services to Credit Union team providing IT services to our credit union clients.

The Service Delivery Manager (SDM) is responsible for the end to end delivery of managed IT services, ensuring achievement of contractual service levels, client satisfaction, operational excellence, and continuous service improvement. The SDM serves as the primary point of contact for the client, providing leadership, governance, escalation management, financial oversight, and coordination across technical and support teams. The role requires strong ITIL service management expertise, stakeholder management capabilities, and experience managing complex enterprise environments and support operations.

Emplois semblables

  • Service delivery Manager

    Toronto, ON
    Temps plein

    CGI

    Candidates need senior experience in software development, solution architecture and production support. Strong knowledge of AWS and Node.js and the ability to lead technical delivery and service management are expected.

    AWS, Node.js

  • Service Delivery Manager

    Wabush, NL

    GardaWorld: GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité…

    1+ ans1+ gestionGardaWorld needs candidates with post-secondary education or equivalent work experience and 1-3 years of direct management experience. Strong leadership, analytical, problem-solving, communication and strategic skills are required.

    Meet productivity targets, Teamwork, Process improvement, Workflow, Leadership, Problem solving

    Service Delivery Manager

    Moncton, NB

    GardaWorld: GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité…

    1+ ans1+ gestionCandidates need 1 to 3 years of direct management experience, post-secondary education or equivalent work experience, strong leadership and team-building skills, and strong analytical, problem-solving and communication abilities.

    Meet productivity targets, Teamwork, Process improvement, Workflow, Leadership, Problem solving

    Service Delivery Manager

    Mississauga, ON
    70k–77k $/an

    GardaWorld: GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité…

    1+ ans1+ gestionGardaWorld asks for post-secondary education or equivalent experience, plus one to three years of leadership or operations management. Candidates need strong communication and problem-solving skills, experience in fast-paced settings, and English. French is an asset.

    Customer experience, Process improvement, Regulatory compliance, Leadership, Operations management, Communication skills

  • Service Delivery Manager

    Toronto, ON
    Temps plein

    Terra Dygital Solutions Inc.

    6+ ans3+ gestionTerra Dygital Solutions needs candidates with 6+ years of systems administration experience, including 3+ years at senior level, and 3+ years of people management. Candidates need strong skills in Windows Server, Active Directory, Entra ID, Microsoft 365, Azure, virtualization and PowerShell, plus several advanced Microsoft certifications.

    Windows Server, Active Directory, Entra ID, Microsoft 365, Azure, VMware

  • Service Delivery Manager

    Télétravail au Canada
    72k–108k $/anTélétravailTemps plein

    Davies

    10+ ansCandidates need 10+ years in IT service delivery, experience managing regional or multi-site IT environments, and a strong background in ITIL. They also need vendor management experience, a track record of measurable service gains, and a willingness to take on-call escalations and travel regionally.

    Customer experience, Communication skills, Stakeholder management, Reporting, ITIL, Monitor customer service

  • Service Delivery Manager

    Toronto, ON
    Temps plein

    Avanade Canada Inc. Company

    10+ ans5+ gestionCandidates need 10+ years of IT services experience, 5+ years leading application support or managed services, and experience running 24x7 production support. Knowledge of ITIL processes, cloud platforms and monitoring tools is required, and banking experience is preferred.

    Dynatrace, Splunk, Azure Monitor

  • Service Delivery Manager | Hybrid

    Winnipeg, MB
    Temps plein

    Randstad Canada

    5+ ans5+ gestionCandidates need at least 5 years of leadership or people-management experience and comfort handling clients and escalations. Experience in MSP, IT services or help desk work, and familiarity with ticketing platforms like HaloPSA, are assets.

    HaloPSA

Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

Astuce : ajoutez le télétravail pour élargir la recherche.

Exclure des lieux

Mode de travail

Offres de cette entreprise dans les résultats

Voici les offres de cette entreprise chargées dans votre recherche. Elle peut avoir d’autres postes ouverts.