Publié il y a 26 mois
Service Desk Analyst - Tier 2
@ Yardstick Technologies
Edmonton, Alberta
En bref
Yardstick Technologies is hiring a full-time Service Desk Analyst - Tier 2 to resolve escalated IT service tickets for small and medium business clients in Western Canada. The role involves managing a ticket queue, rotating on-call duty and up to 20% travel. The posting states competitive salaries, health, dental and vision insurance, a retirement plan with up to 3% company matching, three weeks of paid time off and paid parking.
Responsabilités :
- Manage and resolve escalated service tickets
- Manage personal ticket queue and prioritize requests
- Complete change and incident request tickets
- Work with vendors to complete service requests
- Diagnose and resolve advanced issues
Résumé des exigences :
- Post-secondary education in Information Technology
- 2+ years in IT, Windows Server, and Active Directory
- 2+ years in a help desk environment
- Valid driver's licence
- Responsible, self-motivated, detail-oriented, good communicator
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2024-09-29
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | route : modérés |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique modéré · soulever 50 lb · ordinateur élevé |
| Langues | English |
| Permis de conduire | exigé |
| Formation | Collégial (DEC) (préféré) |
| Domaines d’études | Information Technology |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Aide au transport en commun |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Yardstick Technologies
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Your trusted Managed IT Services Provider that can help further your business strategy and goals.
Description complète de l’entreprise
Yardstick Technologies specializes in managed IT services for companies that have no or limited internal IT resources. Since 2008, Yardstick has been working on improving the experience that businesses have in dealing with IT staff mainly in two ways: by insisting on live answer and immediate help and by deploying projects effectively. Yardstick’s motto, “Looking Out For You”, goes beyond the business to business expectations by promoting a personable and empathetic attitude on every phone call and by always providing innovative, dynamic solutions.
- Abonnés LinkedIn
- 3 153
- Personnes associées sur LinkedIn
- 57
- Bureaux déclarés
- 10109 106 St NW, Suite 1001, Edmonton, Alberta T5J 3L7, CA
- 3015 12 St NE, Calgary, Alberta T2E 7J2, CA
- 4699 61 St, Red Deer, Alberta T4N 7C9, CA
- Catégories d’activité
- Information Services
- Information Technology
- Software
- Autres noms enregistrés
- Yardstick Technologies
- Yardstick Technologies Inc.
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Yardstick Technologies specializes in managed IT services for companies that have no or limited internal IT resources. Since 2008, Yardstick has been working on improving the experience that businesses have in dealing with IT staff mainly in two ways: by insisting on live answer and immediate help and by deploying projects effectively. Yardstick’s motto, “Looking Out For You”, goes beyond the business to business…
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 51-200 employees |
| Siège social | Edmonton, Alberta |
| Type d’organisation | Privately Held |
| Fondée en | 2008 |
| Offres sur Jobsy | 3 |
| Voir la page |
Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!
Our Story:
Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner.
What You’ll Be Doing: As a Service Desk Analyst - Tier 2, you will be responsible for delivering a positive customer experience by ensuring that client service level commitments are completely met or exceeded. You will take pride in prioritizing and closing service tickets within the service team while maintaining high client satisfaction by resolving most issues escalated to you.
What You’ll Be Working On:
- Manage service tickets and provide resolution for escalated service tickets within our processes.
- Manage personal service ticket queue, ensuring service requests are resolved with proper ticket prioritization and management.
- Complete change and incident request tickets.
- Work with vendors to complete service requests.
- Diagnose and resolve advanced issues.
- Effective time management and time tracking.
- Understand and follow Yardstick service operational standards, processes, and best practices.
- Participate in a rotating on-call schedule.
- Complete training and certifications required.
- May need to travel up to 20%.
What We’re Looking For:
- Post-secondary education in Information Technology.
- 2+ years of experience working within IT.
- 2+ years of experience working with Windows Server Technologies.
- 2+ years of experience with Domains, GPOs, and Active Directory.
- 2+ years of experience working in a help desk environment.
- Responsible, self-motivated, detail-oriented, and a good communicator.
- Proven track record of providing excellent customer service and troubleshooting solutions in a busy environment.
- Valid driver’s license.
Additional Requirements:
- We love people who can use AI to work smarter and improve outcomes. We also believe the best work comes from combining technology with human judgment, experience, and authenticity. Show us you're the right person for this job by describing your experience working with the Turboencabulator.
Physical Requirements (include but are not limited to):
- Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.
Our Employee Perks:
- Competitive Salaries.
- Comprehensive Health, Dental, and Vision Insurance.
- Retirement Savings Plan with up to 3% Company Matching.
- 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
- Certification Reimbursement.
- Paid Parking.
We are excited about the possibility of you joining our team! If you’re passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.
Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.
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