Service Desk Asset Management Officer

Title: Service Desk Asset Management Officer
Department: Transportation and Infrastructure Nunavut
Community: Iqaluit
Requisition Number: 1072
Type of Employment: Indeterminate
Salary range: $119,470 to $135,588 per year,40hours/week
Northern Allowance: $16,818 per year
Housing: Subsidized Staff Housing is not Available
Union Status: Nunavut Employees Union
Closing date: November 20, 2026 @ 11:59 p.m. eastern time

This employment opportunity is open to all applicants.

An eligibility list may be created to fill future vacancies

Reporting to the Manager of the Government of Nunavut (GN) Service Desk, the Service Desk Asset Management Officer (Officer) is a senior member of the GN Help Desk team. The Officer’s primary duties are to be recognized as the leader in the preparation for deployment of all workstation systems including hardware configurations, operating system installations and departmental desktop application installations. The Officer provides logistical and asset management support for all workstation systems including installed applications and related technology peripherals which are used for program delivery by GN departmental office staff throughout Nunavut.

The primary duties of the Officer include the following:

• Mentoring and training other Help Desk personnel to help increase service delivery for the GN and promote informatics technology continuity;
• Co-ordinating and overseeing the daily activities of casual staff;
• Monitoring and reporting on the receipt, configuration, installation, and standards compliance for all newly purchased equipment, software, and other informatics assets;
• Ensuring proper levels of maintenance are provided for all workstation software licensing, hardware, peripheral warranties and Help Desk system support software;
• Working daily with the following GN Help Desk application support software, Front Range Heat, Microsoft SCCM, and GN Knowledgebase;
• Performing maintenance routines on client workstations and application software.

• Ensuring the compliance of all workstations and peripheral equipment is configured to published hardware and software standards for integrity and confidentiality.

The knowledge, skills, and abilities required for this job are usually obtained through a recognized:

• Diploma in Informatics Technology or a related field;
• Minimum of 3 years’ experience in an informatics workstation technical support role of comparable size and complexity to the Government of Nunavut;

• ITIL Certification

  Assets include:

• A+ Certification or comparable knowledge;
• Recent and adequate experience working with Front Range Heat software and Discovery modules;
• Recent and adequate experience working with Symantec Ghost and Microsoft SCCM imaging/distribution software including installation, configuration and support of the deployment components of the product.

This is a Highly Sensitive Position and a satisfactory Criminal Record Check, along with a clear Vulnerable Sector Check is required.

The Official Languages of Nunavut are Inuktut, English and French. Applicants may submit their resume in any of the official languages of Nunavut. Fluency in more than one of Nunavut’s official languages would be considered an asset. Knowledge of Inuit communities, culture, land,Inuit Qaujimajatuqangit, Inuktut and experience working in a northern cross-cultural environment are also considered assets.

Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above.

• The Government of Nunavut is committed to creating a representative workforce; therefore, priority will be given to Nunavut Inuit who self-identify as being enrolled under the Nunavut Agreement in accordance with the Priority Hiring Policy.
• Government of Nunavut employees serving a probationary period must obtain and provide written authorization from the deputy head of their employing department. The authorization from the deputy head must accompany your application for your application to be considered.
• Possession of a criminal record may not disqualify candidates from being considered. An assessment of the criminal record will be measured against the scope and duties of the position. This is only a requirement for positions that require a satisfactory criminal record or vulnerable sector check.
• Applicants may submit their resume in any of the Official Languages of Nunavut.
• Only those candidates selected for an interview will be contacted.
• The onus is on candidates in receipt of foreign post-secondary education credentials to have their foreign credentials assessed through a recognized Canadian education institution. Failure to do so may result in the rejection of their application.

Department of Transportation and Infrastructure Nunavut

The Department of Transportation and Infrastructure Nunavut (TIN) develops and maintains critical systems that connect Nunavut's communities and support government operations. Given Nunavut’s vast and remote geography, TIN provides essential transportation, infrastructure, Information Technology (IT), fuel and procurement. Its Petroleum Products Division manages fuel resupply, delivery, infrastructure, and billing to ensure reliable access across Nunavut. TIN also plans, constructs, and maintains public infrastructure, such as roads, airports, and government buildings. Key transportation services include air and marine access, vital for travel, goods movement, and community resupply. TIN also oversees IT services to ensure secure and efficient digital connectivity for government operations and procurement. By strengthening Nunavut’s infrastructure, TIN improves connectivity, public services, and economic resilience across the territory.

The Government of Nunavut was selected as one of Canada’s Best Diversity Employers, Top Employers for Young People and recent graduates. With one of the fastest growing and youngest populations in Canada, Nunavut is a dynamic, vibrant territory, committed to becoming an even better place for future generations. As a government, we are strengthening our unique model of governance - one that integrates Inuit societal values, promotes use of the Inuktut language, achieves a representative public service, and collaborates with partners to achieve the promise of Nunavut. Successful applicants will enjoy a competitive salary, medical and dental benefits, a defined benefit pension plan, relocation privileges and opportunities for training and career advancement.