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Publié il y a 15 jours

Service Dispatcher

@ Riverstone Management

Toutes ses offres Site Web

Duncan, Colombie-Britannique

24–28 $/hTemps plein
Postuler
SIGNAUX

En bref

Westisle Heating & Cooling is hiring a full-time, permanent Service Dispatcher in Duncan, BC, to schedule technicians, handle customer calls and coordinate residential installs. The role is weekdays only, 7:30 am to 4:30 pm, at $24 to $28 per hour, with extended health and dental benefits after 3 months.

Salaire :

24 $–28 $ de l’heure

Responsabilités :

  • Schedule and dispatch technicians for service and install work
  • Answer inbound calls and handle customer inquiries
  • Create accurate work orders in Service Fusion
  • Coordinate residential installs and sub-trades
  • Book maintenance visits by outbound calls

Résumé des exigences :

  • Dispatch, customer service or administrative coordination experience
  • Confident on the phone and organized under high volume
  • Comfortable with computers and Microsoft Office
  • Field service software experience is an asset
  • High school diploma or equivalent

Outils et compétences

Service FusionMicrosoft Office

Avantages mentionnés

Assurance maladieSoins dentaires
Source et dates

Type de source non vérifié · manatal

Date publiée par l’employeur
2026-10-26
Première détection par notre source
2026-10-26
Mise à jour du dossier source
2026-11-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40
Horairejour
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Vérificationscasier judiciaire
FormationSecondaire (DES) (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Riverstone Management

Toutes ses offres Site Web
ChampValeur
Offres sur Jobsy6
Description

Service Dispatcher
Westisle Heating & Cooling
Duncan, BC

$24 to $28/hr | Monday to Friday, 7:30 am to 4:30 pm | Permanent Full-Time

Since 1989, Westisle Heating & Cooling has provided 24/7 heating and cooling services in Duncan and across the Cowichan Valley. We repair, maintain and install furnaces, heat pumps, ductless splits, air conditioning, boilers, refrigeration, ice machines and rooftop units for residential and commercial customers. We're a small, collaborative team and part of a fast-growing group of companies.

We're hiring a full-time, permanent Service Dispatcher for our Duncan office. This is a busy, blended dispatch and customer service role, weekdays only. You'll be the hub between our customers, technicians and office, and you'll report to our Service Administration Manager.

What You'll Do:

  • Schedule and dispatch technicians for residential and commercial service and install work

  • Answer inbound calls promptly and handle customer inquiries professionally

  • Create accurate work orders in Service Fusion

  • Coordinate residential installs, including sub-trades, equipment ordering and site readiness

  • Make outbound calls to residential customers to book maintenance visits

  • Submit equipment warranty paperwork weekly

  • Keep customers updated when timelines change

What You Bring:

  • Experience in dispatch, customer service or administrative coordination; no HVAC experience needed

  • Confident on the phone, organized and good at handling a high volume of calls and tasks

  • Comfortable with computers and Microsoft Office

  • Field service software experience (Service Fusion, ServiceTitan or similar) is an asset, not required

  • High school diploma or equivalent

Coming from towing, trucking, courier, logistics, call centre, hospitality, retail or another customer-facing role? We'd like to hear from you. We'll train you on the HVAC side.

Why Westisle:

  • Established local company, serving the Cowichan Valley since 1989

  • Permanent, full-time, Monday to Friday with no evenings or weekends

  • Extended health and dental benefits after 3 months

  • Structured onboarding and training with our team

  • Clear targets, so you'll always know what success looks like

As part of the hiring process, the successful candidate will be required to provide 2 supervisory references and complete a criminal record check. Applicants must be legally eligible to work in Canada.

How to Apply:

Apply through this posting, or forward your resume to [email protected].

Thank you to all applicants for their interest. Only those selected for next steps will be contacted. Westisle Heating & Cooling is an equal opportunity employer and welcomes applications from all qualified candidates.

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