Service Dispatcher

Hansler Industries is an established material handling equipment dealership with 60 years of excellence in Canada. With an entrepreneurial spirit and customer focused approach, Hansler has achieved continuous growth year over year. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work. Hansler Industries is an integral entity of Leavitt Industrial Group.

The Opportunity

Hansler Industries is looking for a detail-oriented and customer-focused Service Dispatcher to join our team in Mississauga, Ontario. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

Essential Duties & Responsibilities

As the Service Dispatcher, your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• 1 to 3 years of previous work experience related to automotive or equipment service, dispatching, or scheduling
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Strong attention to detail and excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Ability to prioritize and manage multiple demands in parallel

Benefits & Perks

Hansler Industries is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life Insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Ongoing professional development opportunities

The base pay range for this role is: $52,000 to $57,000 annually, depending on experience.

This is an onsite role based in Mississauga, Ontario.

Hansler Industries would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#HanslerIndustries