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Publié il y a 13 mois

Service Dispatcher

@ Broadway Refrigeration

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Burnaby, Colombie-Britannique

Sur placeTemps plein2+ ans d’expérience
Postuler
SIGNAUX

En bref

Broadway Refrigeration is hiring a full-time service dispatcher at its Burnaby head office for day shifts, Monday to Friday. The role triages service calls, schedules HVAC, refrigeration and plumbing technicians, coordinates parts and customers, and keeps safety compliance in place across the Lower Mainland.

Responsabilités :

  • Triage and prioritize inbound service calls and preventative maintenance
  • Build schedules and routes for HVAC/R and plumbing technicians
  • Coordinate parts, tools, permits and site requirements
  • Communicate proactively with customers on ETAs and status
  • Open, update and close work orders with accurate notes

Résumé des exigences :

  • 2+ years in dispatch, service coordination or scheduling
  • Strong multitasking and time management
  • Excellent customer communication
  • Comfortable with dispatch software and Microsoft 365
  • Familiarity with Metro Vancouver geography and travel times
  • Commitment to safety and detail-driven data entry

Outils et compétences

Dispatch softwareMicrosoft OutlookMicrosoft ExcelMicrosoft TeamsWork order / CMMS tools

Avantages mentionnés

Assurance maladieSoins dentairesRégime de retraiteCongés payés
Source et dates

Site carrière / système de candidatures · bamboohr

Date publiée par l’employeur
2025-10-28
Première détection par notre source
2026-10-14
Mise à jour du dossier source
2026-10-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience2 an(s) et plus
Heures par semaine40 (estimé)
Horairejour
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Candidatures encouragéesAutochtones
Avantages mentionnésCongés payés généreux, Régime de retraite, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Broadway Refrigeration

Toutes ses offres
ChampValeur
Offres sur Jobsy16
Description

Dispatcher (Mechanical/HVAC Service)

We are seeking a bubbly and upbeat Dispatch Operator with excellent communication skills to join our growing team!

Location: Burnaby, BC (4427 Dawson St) · Type: Full-time · Department: Service & Dispatch

Why Broadway?

Broadway Refrigeration & Air Conditioning is a COR-Certified, service-first mechanical contractor. HVAC, refrigeration, mechanical and drainage services is our core—preventative maintenance and rapid emergency response are what we’re known for. As our portfolio grows across the Lower Mainland and Vancouver Island, we’re adding another talented Dispatcher to our team who thrives in a fast pace, cares about customers, and keeps technicians moving safely and efficiently.

The role

You’ll be in a dynamic role; triaging incoming requests, prioritizing work, scheduling the right techs with the right parts, and keeping customers updated from first call to final sign-off. You’ll work closely with General Manager, Sales, Accounting, Technicians, and our customers to deliver Broadway’s trademark urgency, quality, and safety.

What you’ll do

  • Triage & prioritize inbound service calls and PMs; assess urgency, and site access.
  • Build schedules & routes for HVAC/R and plumbing/mechanical technicians to maximize efficiency and response times.
  • Coordinate parts, tools, permits, and site requirements; align with vendors as needed.
  • Communicate proactively with customers on ETAs, status changes, and recommendations.
  • Open, update & close work orders; ensure accurate notes, labour, and materials.
  • Support safety & compliance (COR): confirm FLHAs, safety training requirements, and site orientations are in place.
  • Monitor after-hours rotation and handoffs; assist with emergency dispatch when required.
  • Spot trends (recurring faults, warranty items, access challenges) and flag improvements.

What you’ll bring

  • 2+ years in dispatch, service coordination, or scheduling (mechanical/HVAC, facilities, trades, or logistics preferred).
  • Strong multitasking and time management—you stay calm when things get busy.
  • Excellent customer communication—clear, friendly, and solutions-focused.
  • Comfortable with dispatch software and Microsoft 365 (Outlook/Excel/Teams).
  • Familiarity with the geographical landscape and travel times across Metro Vancouver.
  • Commitment to safety and quality; detail-driven with accurate data entry.

Nice to have

  • Experience with a mechanical/HVAC service contractor.
  • Familiarity with work order/CMMS tools
  • Basic understanding of HVAC/R & mechanical industry.
  • Knowledge of SiteDocs, BambooHR, or similar H&S/HR platforms a plus.

What we offer

  • Competitive compensation, extended health & dental, RRSP matching.
  • Paid time off, stat holidays, and paid sick days.
  • Ongoing training, growth opportunities, and a supportive, tight-knit team.
  • A company that values safety, integrity, urgency, and community—including meaningful Indigenous partnerships and local impact.

Schedule & location

  • On-site at our Burnaby head office, Monday–Friday (day shift)
  • Servicing customers across the Lower Mainland (and coordinating with our Island team).

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