Service Leader

Location: Calgary, AB, Canada
Job ID: 92651

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Service Leader

Your main responsibilities

The Service Leader manages the district’s EI activities and field resources related to the ongoing maintenance, repair, and retention of existing equipment within the portfolio, while partnering with the sales team as required. This work is conducted in a manner that supports sustainable profitability, continuously improves customer satisfaction, and advances the region’s strategic business objectives.

Responsibilities

Health & Safety (H&S)

• Ensure compliance with all safety and health guidelines for EI Field Team members
• Organize and manage risk evaluation, prevention plans, and safety training
• Monitor and coordinate the application of safety standards and safe working practices

Portfolio Compliance Fulfilment & Tracking

• Manage and complete compliance activities, including CPSIs, CATs, NCs, and DLFIs, for the responsible portfolio in partnership with the FQE Business Partner
• Ensure the execution and documentation of periodic safety inspections and corrective actions, including AHJ and consultant reports, for the responsible portfolio

Preventative Maintenance Fulfilment and Efficiency

• Ensure the management and fulfilment of preventative maintenance activities in line with defined timeframes for the responsible portfolio

Technical Support and MTBC Management

• Support route mechanics and Adjusters, where applicable, in raising necessary Technical Field Support (TFS) requests to prevent downtime, return units to service, and identify engineering solutions
• Monitor MTBC and take action to prevent sick units, seeking TFS support where required

OBR (Offer-Based Repairs) OiT & Execution

• Drive and convert mechanic-raised repair requests and upgrade recommendations into Offer-Based Repairs (OBR) to achieve Order Intake (OiT)
• Coordinate and ensure timely execution of OBRs to meet or exceed OR and C1 targets

Manage Major Repair Service Activities (where applicable)

• Raise necessary major repair requests (RRs) with the Major Repair team
• Where applicable, manage Major Repair teams to ensure units are repaired and returned to service within agreed customer timeframes

Coordinate Payroll KPIs

• Process and drive efficient daily mechanic payroll accurately and in line with BDPs

Contract P&L Management

• Monitor contract profitability, identify loss-making contracts, and intervene with Account Managers to restore profitability

Customer Relationships & Satisfaction

• Build and maintain strong customer relationships

• Support customer satisfaction by managing and resolving escalations efficiently

Training & Development

• Track and support the training and certification of EI mechanics
• Ensure technical training plans are executed and adapted as needed

Repair Package & MOD Opportunities

• Promote repair packages and identify opportunities for modernization (MOD)

• Support the transition of repair opportunities to MOD sales

Financial Management

• Oversee the management of material spend and manpower hours to ensure alignment with budget

EI Methods, Tools, and Processes

• Fully utilize HQ-defined methods, tools, and processes, including FMC reporting tools
• Monitor utilization of dedicated district Microsoft Teams channels

What you bring

Knowledge

(Education and Work Experience)

• Post-secondary education in business or engineering is preferred
• Five to eight years of experience in the elevator industry, a related field, or a similar industry involving the new installation or modernization of capital equipment, with at least three to five years in a supervisory or management position

Critical Skills

(Technical, Interpersonal etc.)

• Proficient in MS Office applications (MS Excel, Word, Teams, Project)
• Understanding of financial statements

• Analytical: ability to think conceptually and make an impact

• Coaching and Mentoring: ability to motivate and guide team members

• Communication: ability to communicate with tact and diplomacy

• Leadership: Possess solid leadership skills

• Negotiation: ability to negotiate persuasively and effectively in a tactful manner to gain customer acceptance of company terms and conditions

• People Management: Ability to select, train, supervise and evaluate staff

• Persuasion: ability to influence internal and external stakeholders, including regional employees, support staff, suppliers, consultants, government authorities, internal support groups, and customers, to act in a manner that supports company credibility
• Presentation: ability to present materials clearly and engage the audience
• Problem Solving: ability to interpret complex commercial concerns, identify and mobilize appropriate resources with minimal negative impact, assess responsibility, explore alternatives, develop creative solutions, and negotiate settlements

• Teamwork: Ability to interact with all levels and be an integral part of the operation

• Demonstrated ability to embrace new concepts and change, while seeking new ways of doing things

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

Compensation
The salary range for this position is $95,000 to $110,000 CAD per year. Actual compensation will be determined based on relevant experience, education, skills, market conditions and internal equity considerations, in alignment with our overall compensation practices.

In addition to base salary, this position is eligible for the applicable Bonus Incentive Program and/or Commission Plan, subject to the terms and eligibility requirements of the applicable program.

The salary range above represents base salary only and does not include incentive compensation or benefits. A comprehensive benefits package is offered to eligible employees, subject to plan terms and eligibility requirements.

Vacancy Disclosure
This job posting is for an existing vacancy.

Artificial Intelligence in Recruitment
We do not use artificial intelligence to screen, assess or select applicants for this position. All screening, assessment and selection decisions are made by authorized human personnel.

Work Authorization
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.