Première détection par notre source: il y a 26 jours
Service Manager - 1861598
@ JP Recruitment
Québec, Québec
En bref
JP Recruitment Ltd. is hiring a Service Manager for a market-leading HVAC company in the Ottawa, Montreal and Quebec City region. The role leads service technicians and call centre staff in a fast-paced, high-volume service centre, driving quality, continuous improvement and workflow efficiency. The posting states full-time employment with no pay or schedule details.
Responsabilités :
- Lead service technicians and call centre employees
- Track and improve team performance metrics and KPIs
- Resolve customer escalations through active problem solving
- Coordinate with engineering and materials teams
- Adjust technical resources to meet daily demand
Résumé des exigences :
- Result-driven leadership in a high-paced, customer-oriented company
- Gas Fitter 1 certification
- Experience in the HVAC industry
- Bachelor's degree strongly preferred, or equivalent related experience
- Experience writing customer-facing documentation
- Strong skills in Word, Excel and Outlook
Outils et compétences
Source et dates
Type de source non vérifié · loxo
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-15
- Mise à jour du dossier source
- 2026-10-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Opérations |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun |
| Milieu de travail | Bureau, Usine |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | Gas Fitter 1 |
| Formation | Baccalauréat (préféré) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
JP Recruitment
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 26 |
A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec City region.
You will be leading a team of service technicians and service call centre employees in a fast paced, high volume service center where quality, continuous improvement, customer and employee satisfaction are key objectives. You will be accountable along with your team(s) for identifying and removing barriers to efficient workflow. Strong leadership, analytical and communication skills are essential in this role. You will champion continuous improvement initiatives and lean principles in your daily management activities.
Responsibilities:
- Motivate team to achieve various metrics (on time delivery, revenue etc)
- Implement metrics to drive continuous improvement
- Interface with engineering and the materials teams in support of service escalations and materials replenishment needs.
- Resolve customer escalations via active problem solving skills
- Adjust technical resources to meet daily throughput demands
- Apply accountability standards based on KPIs and implements change to continuously improve performance and increase workflow efficiencies.
- Facilitate effective and timely communication with associates through your accessibility and responsiveness.
Qualifications:
- Result-driven leadership experience in a high paced, customer oriented, data driven company
- Gas fitter 1 certification
- Experience in the heating, ventilation & air conditioning industry
- Bachelor's degree strongly preferred (however, direct related experience may be accepted)
- Prior experience completing documentation that goes to customers
- Strong skill set with MS Products (Word, Excel, Outlook)
About Us:
JP Recruitment Ltd. specialize in technical roles in the engineering & manufacturing space across Canada. For a listing of more positions, visit www.jprecruitment.ca/careers. #servicemanager #jobs #careers #engineeringjobs
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