Service Manager, Senior Services

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

This Opportunity:

We are currently looking to fill one Full-Time Service Manager role in our Northeast region, based in Sudbury, Ontario.

Wage: $78,188.00 per annum
Hours: 35 hours per week
Schedule: Monday - Friday

Responsibilities:

• Plans and implements programs designed to enhance the efficiency and safe delivery of Community Support Services (CSS), which may include a combination of Senior and Brain Injury Services.

• Effectively manages and approves program resources, both human and financial, to meet program objectives.

• Recruits, employs, trains, supervises, and evaluates support service staff within a predetermined budget and in accordance with March of Dimes Canada-approved program plans.

• Monitors and evaluates operational effectiveness and implements changes required for improvement.

• Participates as a member of the CSS Management Team in planning, problem resolution, quality improvement, and the review of service delivery performance.

• Monitors and manages annual program budgets and performs periodic variance analysis for review with the CSS Senior Manager.

• Implements quality improvement measures throughout the programs.

Qualifications:

• Degree or diploma in a Human Services/Social Services program or equivalent.

• 2–5 years of experience in the social services/health sector; experience coordinating services for people with physical or cognitive disabilities is highly desirable.

• Community-based experience working with individuals with physical or cognitive disabilities.

• Ability to supervise team members located throughout the Northeast region remotely.

• Ability to travel occasionally (e.g., to other locations throughout the region for training).

• Demonstrated experience supervising or leading teams.

• Highly organized, with excellent time management skills.

• Excellent written and verbal communication skills.

• Demonstrated ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.

• Strong problem-solving and conflict-resolution skills.

• Experience in budget preparation and fiscal management is an asset.

• Knowledge of behaviour management principles.

• Knowledge of mental health and addictions.

• Knowledge of health and safety legislation.

• General understanding of computer hardware and software.

• Bilingualism in English and French is a strong asset.

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: Contributing to our important mission: creating real change for people with disabilities.

Joining a leading national charity with a history of impact and a future full of possibility Enjoying industry-leading employment incentives and benefits Supported in your professional growth, development, and success Included in our empathetic and supportive work culture Learn more about why we’re a great employer at marchofdimes.ca/careers. For general inquiries, you can reach us at [email protected]

We value the health & safety of our employees!

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.