Publié il y a 8 mois
Service Now Consultant
@ Querentia Inc.
Toronto, Ontario
En bref
Querentia Inc. is hiring a contract ServiceNow Consultant with NetSuite experience to support application maintenance and incident management in a managed services environment. The role triages and resolves NetSuite tickets, makes minor configuration changes, and escalates complex issues. It requires 2-4 years of NetSuite experience and familiarity with ServiceNow.
Responsabilités :
- Triage and manage NetSuite tickets in ServiceNow
- Resolve standard functional and configuration issues
- Classify issues and escalate complex problems with documentation
- Make minor configuration changes to roles, forms, fields and workflows
- Maintain documentation and knowledge base articles
Résumé des exigences :
- 2-4 years of hands-on NetSuite experience
- Functional knowledge of Financials, AP/AR, P2P and O2C
- Familiarity with NetSuite workflows, roles and integrations
- Experience in a managed services or AMS environment
- Hands-on ServiceNow incident and request management
- Strong communication and documentation skills
Outils et compétences
Source et dates
Type de source non vérifié · jsonld
- Date publiée par l’employeur
- 2026-03-17
- Première détection par notre source
- 2026-10-26
- Mise à jour du dossier source
- 2026-11-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Querentia Inc.
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 331 |
Role Overview
We are seeking a skilled ServiceNow Consultant with NetSuite experience to support ongoing application maintenance and incident management activities within a managed services environment. The ideal candidate will play a key role in triaging, resolving, and documenting NetSuite-related issues while ensuring seamless communication with business stakeholders.
Key Responsibilities
•
Triage and manage NetSuite-related tickets using ServiceNow
•
Resolve standard functional and configuration issues within NetSuite
•
Analyze and classify issues as functional, configuration, integration, or development-related
•
Perform minor configuration changes including roles, forms, fields, and workflows
•
Escalate complex issues to technical teams with well-documented analysis
•
Communicate effectively with business users regarding issue status and resolution
•
Maintain documentation and contribute to knowledge base articles
Required Skills & Experience
•
2-4 years of hands-on experience working with NetSuite
•
Strong functional understanding of core modules such as Financials, AP/AR, Procure-to-Pay (P2P), and Order-to-Cash (O2C)
•
Familiarity with NetSuite technical concepts including workflows, roles, and integrations (no deep coding required)
•
Experience working in a Managed Services / AMS environment
•
Hands-on experience using ServiceNow for incident and request management
•
Strong communication and documentation skills
Nice to Have
•
NetSuite certifications
•
Experience in post-implementation support or application maintenance roles
Journal
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