Service Operations Leader - Moncton

We are seeking a proactive, hands-on Service Operations Leader to serve as the regional single point of contact and direct the operational success of our Moncton branch.
In this role, you will bridge boots-on-the-ground field leadership with branch office administration, leading a dedicated technical team while upholding operational excellence, strong customer relationships, and business development across the region.

Job Title: Service Operations Leader
Location: Moncton, NB
Job Type: Full-Time, Permanent
Compensation: $95,000 – $115,000/year, depending on experience and qualifications

Advantages
Competitive Base Salary: $95,000 – $115,000 annually (commensurate with skills and industry experience)

Comprehensive health, medical, and retirement benefits package

Dedicated car allowance plus kilometer reimbursement program

Stable, permanent leadership role within an essential industry

Strong corporate backing and technical support from our centralized Toronto team

Direct impact on branch growth, team development, and regional business strategy

Responsibilities
Field Leadership & Crew Supervision:
Provide direct supervisory oversight, technical guidance, task scheduling, routing, and daily priorities to a team of 8 field personnel (including individual route mechanics, crew leads, and helpers).

Safety & Compliance:
Lead health and safety compliance, conduct job-site hazard assessments, enforce safe work practices, and ensure all routine safety inspections and documentation adhere to relevant safety standards and jurisdictional guidelines.

Office & Branch Operations:
Manage day-to-day branch administration, including parts ordering, shipping/receiving, delivery logistics, purchase orders (POs), inventory tracking, and local office supplies.

Emergency & Operational Escalations:
Serve as the regional escalation point for emergency service calls, unscheduled downtime, and technical inquiries, collaborating with centralized support teams to rapidly restore equipment to service.

Customer Relations & Account Growth:
Lead monthly and ad-hoc client meetings, address service inquiries, and leverage customer relationships to identify organic business development opportunities, including equipment repair proposals and modernization upgrades.

Financial & Workflow Administration:
Oversee branch operational expenses, approve daily field payroll entries, monitor contract profitability, and manage material spend to meet budget targets.

Qualifications
5+ years of experience in technical field operations, electromechanical systems, capital equipment, or heavy mechanical service environments.

3+ years in a supervisory, team lead, or field management role with direct people management responsibilities.

Post-secondary education in Business, Engineering, or a related technical discipline is an asset.

Strong computer proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams); hands-on experience with ERP systems such as SAP is strongly preferred.

Proven mechanical aptitude with a practical, "boots-on-the-ground" approach to coaching, dispatching, and supporting technicians.

Excellent interpersonal and conflict-resolution skills, with the maturity to balance administrative diligence and client-facing communication.

Valid driver’s license with an acceptable driving record.

Summary
If you are an operational leader ready to drive results in a high-impact regional role, we want to hear from you.

Please apply directly to this posting or submit your resume to:

Contact: Leslie Walker
Email: [email protected]
Subject Line: Service Operations Leader – Moncton

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.