Service Technician

Description:

As a Service Technician, you will report to the Director of Operations. You will support installation, commissioning, optimization, and service of high-purity process water treatment systems.

This position combines advanced troubleshooting, technical leadership, and hands-on fieldwork. You will work closely with the service, project, design, and fabrication teams to ensure systems are installed correctly, perform as intended, and meet CWT’s quality standards.

Responsibilities:

• Install and commission new process water treatment systems under the direction of the Service or Project Manager, including testing, documentation, startup, and optimization.
• Troubleshoot and service process water treatment systems, including carbon and media filtration, cartridge filtration, ultrafiltration, reverse osmosis, heat and UV sanitization, and chlorination systems.
• Perform detailed field assessments of process water treatment systems from any vendor. Analyze system operation, identify deficiencies, prioritize repairs or refurbishments, and clearly communicate risks and recommended improvements.
• Maintain and support PLCs (Programmable Logic Controllers) and HMIs (Human Machine Interfaces), including software upgrades, troubleshooting, bug reporting, verification of fixes, and implementation of feature improvements.
• Conduct Factory Acceptance Testing (FAT), including point-to-point checks, instrument calibration and verification, PLC configuration review, and documentation.
• Support shop floor operations as required, including electro-mechanical assembly, control panel wiring, testing, and quality control processes.
• Calibrate, deploy, and verify analytical instrumentation and review test results.
• Provide structured feedback to management and the design team to improve equipment performance, documentation, and service delivery methods.
• Maintain accurate service records and documentation in accordance with CWT quality management systems.
• Follow all company policies, safety standards, and site-specific requirements.
• Participate in after-hours calls, weekend work, and short-term travel as required.

Position Qualifications:

• Experience troubleshooting process water treatment equipment.
• Experience with dialysis process water treatment equipment.
• Journeyperson Instrumentation Technician, Electrician, or Plumber (multi-ticket preferred), or a four (4) year degree in Mechanical or Instrumentation Engineering Technology with relevant field experience.
• Strong ability to read and interpret P&IDs, electrical schematics, and architectural, mechanical, and electrical construction drawings.
• Experience with pumps, drives, motors, controls, filtration systems, and membrane processes.
• Experience with quality management systems with strict QC, traceability, and documentation requirements.
• Experience conducting FAT and working within structured records management systems.

What We’re Looking For:

• Strong mechanical and electrical aptitude.
• Ability to analyze systems from first principles and make sound technical recommendations.
• Organized and systematic approach to troubleshooting and documentation.
• Ability to work independently while contributing to a team environment.
• Leadership skills and the ability to represent field experience in technical discussions.
• Persistence to see tasks through to completion.
• Comfortable performing detailed work with accuracy and minimizing callbacks.
• Computer proficiency in Microsoft Outlook, Excel, Word, and Google Calendar. SolidWorks experience is an asset.

Working Conditions:

• Some heavy lifting as required.
• Short term travel (typically up to one week) to job sites is a condition of hire (Western Canada) and will occur on an as needed basis.
• Alcohol and drug testing is required on some sites and is a condition of hire.
• Drivers Abstract is required, and confirmation of insurability required.
• Technical /Trade School or Equivalent Experience Required.
• Police Criminal records check may be required.

About Canadian Water Technologies

Canadian Water Technologies (CWT) designs, builds, and services high-purity water treatment systems for industrial, municipal, health care, and life-science clients across Canada.

We focus on innovative and sustainable solutions that deliver safe, reliable water quality. Our team combines technical expertise with hands-on experience in advanced treatment technologies like reverse osmosis, nano-filtration, and de-ionization.

We’re proud of our collaborative culture, commitment to quality, and dedication to supporting clients long after installation.