Service Writer

Description

AgriLink Equipment is searching for a dynamic, motivated individual to join our team as a Service Writer.
Responsibilities
Process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Follow procedures for quick and efficient handling of all tasks
Updates job knowledge by participating in educational opportunities; reading manufacturers publications
Maintain up to date technical qualification by completing all training programs assigned by the Service Manager
Maintains the service library along with the Service Department filings and records with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Other duties assigned by Service Manager

Skills & Qualifications
Good understanding of the Agriculture industry, familiarity with Agricultural equipment and a strong mechanical aptitude. Training will be provided.
Ability to read and interpret documents such as repair orders and procedure manuals.
Ability to write routine reports and correspondence
Advanced interpersonal and presentation skills
Self-motivated and results-oriented
Ability to negotiate customer complaints to a satisfactory resolution
Self-starter who can work independently and efficiently with an eager and motivated attitude and can take direction
Valid drivers license required
Excellent verbal and written communication skills
Proficiency with computers and Microsoft Office programs
Excellent organizational and time management skills
AgriLink Equipment provides an excellent work environment, competitive wages,comprehensive benefit package, and RRSP program.
We would like to thank all who apply, however, only those candidates selected for an interview will be contacted.