ServiceNow ITOM / AIOps Solution Architect

@ K&K Global Talent Solutions INC.

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K&K Global Talent Solutions is hiring a full-time ServiceNow ITOM / AIOps Solution Architect in a hybrid role based in Toronto, ON. The architect leads end-to-end design of IT operations transformation, including AIOps event management, CMDB and CSDM governance, integrations and remediation automation.

Responsabilités :

Lead ServiceNow ITOM and AIOps solution architecture and specifications
Design event ingestion, correlation, anomaly detection and alert prioritization
Architect integrations with monitoring, APM, cloud and network platforms
Define CMDB and CSDM service topology and dependencies
Design automated incident creation and closed-loop remediation pipelines

Résumé des exigences :

Deep, proven ServiceNow ITOM expertise: Event Management, HLA, Discovery, Service Mapping
Extensive AIOps and operational intelligence implementation experience
Comprehensive CSDM and CMDB knowledge
Strong REST/SOAP, IntegrationHub and MID Server skills
Hands-on Flow Designer and workflow automation experience
Strong understanding of ITSM processes

Outils et compétences

ServiceNow Flow Designer IntegrationHub MID Server Discovery Service Mapping Health Log Analytics

Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur: 2026-11-10
Première détection par notre source: 2026-11-14
Mise à jour du dossier source: 2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

Niveau	Senior
Domaine	Développement logiciel
Heures par semaine	40 (estimé)
Milieu de travail	Bureau
Position	Surtout assis
Exigences physiques	physique faible · ordinateur élevé
Langues	English

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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K&K Global Talent Solutions INC.

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Offres sur Jobsy	15

Description

Position: ServiceNow ITOM / AIOps Solution Architect

Location: Hybrid- Toronto, ON

Job type: Full-time/Permanent hiring

We are seeking a highly strategic and hands-on ServiceNow ITOM / AIOps Solution Architect to lead the end-to-end architecture of our IT operations transformation initiatives. In this enterprise-level role, you will design modern AIOps frameworks for event ingestion, noise reduction, anomaly detection, and automated remediation. You will bridge the gap between deep infrastructure observability and platform workflow automation, establishing scalable architectural standards and robust CMDB governance across the enterprise.

Core Responsibilities

Solution Architecture & Strategy: Lead the high-level architecture and technical specifications for ServiceNow ITOM and AIOps platforms, translating complex operational needs into scalable data flows and design patterns.
AIOps & Event Management: Design advanced configurations for event ingestion, rule-based correlation, alert prioritization, anomaly detection, and operational intelligence to drive service health visibility.
Enterprise Integration Design: Architect robust, low-latency integrations between ServiceNow and third-party monitoring, observability (APM), cloud providers, network, and infrastructure platforms.
CMDB & Service Topology: Define dependencies across the Configuration Management Database (CMDB) and Common Service Data Model (CSDM) to ensure accurate service-mapping and automated impact analysis.
Workflow Automation & Remediation: Design automated incident creation, data enrichment, orchestration, and closed-loop self-remediation pipelines using Flow Designer and IntegrationHub.
Governance & Best Practices: Establish technical guardrails, review solution designs, maintain architecture decision records, and minimize technical debt by prioritizing out-of-the-box platform capabilities.

Required Technical Skills

ServiceNow ITOM Architecture: Deep, proven expertise across the entire ServiceNow ITOM suite, specifically Event Management, Health Log Analytics (HLA), Discovery, and Service Mapping.
AIOps Frameworks: Extensive experience implementing operational intelligence, automated noise reduction models, and proactive incident prevention architectures.
CSDM Alignment: Comprehensive knowledge of the Common Service Data Model (CSDM), service topology dependencies, Configuration Items (CIs), and relationship mappings.
Integration Technologies: Strong mastery of REST/SOAP APIs, IntegrationHub, MID Server configurations, and multi-platform event ingestion patterns.
Flow & Workflow Automation: Hands-on experience developing advanced automation workflows via Flow Designer and platform orchestration utilities.
ITSM Processes: Strong understanding of core ITSM workflows (Incident, Problem, Change, and Major Incident Management) and how they intersect with AIOps platform alerts.