Skin Consultant & Front Desk Coordinator

Skin Consultant & Front Desk Coordinator

Nexx MD | Coal Harbour, Vancouver

Location: 1487 W Pender Street, Vancouver, BC

Employment type: Full-time / Part-time

About the Role

Nexx MD is seeking a personable, organized, and sales-focused Skin Consultant & Front Desk Coordinator to join our Coal Harbour clinic.

This role combines skincare consultations, product sales, and front desk administration. You will be a key point of contact for our clients, helping them explore our services, coordinate appointments, and feel welcomed and cared for throughout their experience.

The ideal candidate has a passion for skincare and medical aesthetics, enjoys building client relationships, and is confident turning inquiries into bookings through knowledgeable, attentive service.

Key Responsibilities

Skincare Consultations & Sales

• Discuss clients’ cosmetic concerns, skincare goals, and current homecare routines.
• Recommend suitable skincare products and explain their use.
• Introduce clients to the clinic’s aesthetic services and packages, coordinating consultations with the appropriate practitioner.
• Refer questions about medical suitability, diagnosis, and treatment decisions to the clinical team.
• Follow up promptly with prospective clients by phone, email, and other clinic communication channels.
• Track inquiries and follow-ups, helping convert leads into consultations and appointments.
• Support retail sales, treatment bookings, rebooking, and client retention.
• Maintain current knowledge of the clinic’s products, services, pricing, and promotions.

Front Desk & Client Experience

• Welcome clients warmly, assist with check-in, and provide attentive service throughout their visit.
• Answer calls, emails, and online inquiries professionally and efficiently.
• Schedule and confirm appointments, manage booking changes, and coordinate practitioner calendars.
• Ensure intake forms and required documentation are completed before appointments.
• Process payments, issue receipts, and maintain accurate client and transaction records.
• Coordinate with practitioners to support smooth clinic operations and timely appointments.
• Maintain a clean, organized, and welcoming reception area, including retail displays.
• Monitor skincare inventory and assist with product orders and stock replenishment.
• Handle client concerns with discretion and involve the appropriate team member when needed.
• Protect client privacy and maintain confidentiality.

Qualifications

• Previous experience in medical aesthetics, skincare sales, cosmetic retail, or a client-facing clinic role.
• Strong customer service skills and a polished, professional manner.
• Confidence discussing products, services, and pricing, with a consultative approach to sales.
• Excellent verbal and written communication skills.
• Strong organization, attention to detail, and the ability to manage several priorities.
• Comfort using booking systems, payment platforms, email, and digital client records.
• Experience with Jane software is an asset.
• Esthetics training or skincare certification is an asset.

Who We’re Looking For

You are proactive, reliable, and comfortable taking ownership of the client experience. You enjoy sales, follow through on inquiries, and work well with a clinical team. You understand that thoughtful recommendations, accurate information, and consistent follow-up help build lasting client relationships.

How to Apply

Please submit your résumé and a brief introduction outlining your experience in skincare, sales, and front desk or client service roles.