Software Asset Management (SAM) Analyst

Job Type: Permanent
Work Model: Hybrid
Reference code: 135050
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Edmonton, AB; Fredericton, NB; Halifax, NS; Moncton, NB; Ottawa, ON; St. John's, NL

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

Work you'll do

The Software Asset Management (SAM) Analyst position reports directly to the Global Operations Software Asset Manager. This individual will support the license tracking and benefits administration for Deloitte’s global software enterprise agreements which may include Microsoft, Salesforce, and other vendors. The SAM Analyst is a key support contact between Deloitte Technology, member firms, and the vendors in areas related to software license management, compliance and renewals in the operation of the Deloitte global software agreements. This individual works closely with Deloitte Technology SAM team, CoRe procurement, global business sponsors, and other DTTL operating groups and member firm teams in that capacity.

• At the direction of Deloitte Technology Software Asset Manager, the analyst supports all aspects of the license management lifecycle for key global enterprise agreements i.e. Microsoft, Salesforce, etc. including license subscription activation, Azure Active Directory account administration, etc.
• Works and collaborates with Deloitte Technology teams, CoRe procurement and the SAM team in the oversight of license management and fiscal spend required
• Maintains software tracking and reporting processes, provides input for annual budget planning guidance, contributes to the development of software control measures, manages online service requests and assists the SAM Managers with recommendations to leadership, member firms, and Global Business users in the use of the software solutions as needed
• Evaluates, identifies and advises on opportunities for process improvements and makes constructive suggestions for change
• Assesses customer needs, priorities and trends through regular ongoing communication with technology teams and member firm clients
• Assists SAM Managers with CoRe procurement, Global Business sponsors, member firm teams and the vendors in management of current software licensing agreements and new agreements as needed
• Conduct user acceptance testing and perform post-release testing to verify successful implementation
• Design and generate dashboards and reports
• Performs other job-related duties as assigned

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Qualifications

Do you possess the following?

• Minimum 2 years of experience with supporting technology systems, assets and vendor agreements preferably related to software licensing and subscription services
• Strong technology asset management experience, systems administration, and/or technology support skills highly desired
• Working knowledge of various licensing models, vendor maintenance programs, cloud computing solutions and subscription-based agreements a plus
• Understanding of Deloitte Technology and Global business structure and operations is desired
• Self-starter with above average time management/organizational skills including appropriate sense of urgency and proactive approach
• Ability to take initiative and adapt to changing priorities in a fast-paced corporate environment
• Strong analytical and problem-solving skills

Preferred:

• Experience with Microsoft Azure Active Directory and Vision
• Change management and relationship management skills
• Ability to manage processes across distributed teams and multiple vendors Strong skills with Microsoft Office particularly Excel and PowerPoint
• Software Asset Management (SAM) tools including ServiceNow SAM Pro, Flexera, and SNOW
• Familiar with Salesforce application

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.