Software Product Manager

Software Product Manager

Richmond Hill, ON (Hybrid)

Who We Are

Embross delivers market-leading passenger automation and self-service technologies to the global travel market. That last flight you jumped on, there is a good chance an Embross hardware or software solution helped facilitate part of your airport experience. The world’s leading airlines and airports use Embross’ range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. For our partners, that translates to offering more flights, more often with more (happy) passengers on board.

So, what’s great about what we do? We get to think creatively across a diverse solution stack of hardware and software to solve service and operations challenges for the world’s busiest public transit spaces. If you like challenges, we should talk.

What You’ll Do

We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models. We’re excited to be entering a new transformative phase of our stack as we explore new products, new capabilities, and embrace the growing data-driven demands of these environments.

Embross is seeking a driven and experienced Software Product Manager to lead one of our key application portfolios. Working directly with the CTO, you will be responsible for conceiving, shaping, executing, and advocating for the portfolio as we enhance passenger experiences at airports globally.

As the product owner, you will be empowered to drive the program, working cross-functionally and tapping into strategic and tactical functions to deliver program outcomes.

Key Responsibilities:

• Roadmap development, release plans, ensuring alignment with business goals and market needs.
• Collaborate with Product Managers, Systems Architects, Software Engineers, and other stakeholders to develop and enhance product functionalities and requirements.
• Prioritize and manage product features and user stories within the product roadmap and JIRA sprint backlogs, ensuring alignment with business priorities.
• Provide continuous support and guidance to development teams offering feedback, direction, and decision-making on daily work items and sprint plans.
• Assist in planning and prioritizing sprint activities, refining product requirements based on iterative feedback, and ensuring alignment with the overall product vision.
• Articulate detailed requirements for user stories with clear acceptance criteria and conduct formal reviews and acceptance of completed user stories.
• Oversee acceptance testing, ensuring that completed stories meet the set acceptance criteria and actively participate in resolving issues and defects.
• Drive process improvements within the delivery team and maintain effective communication with all team members, stakeholders, and management.
• As the product SME, lead advocacy for the product vision. Work with sales, marketing, and customers to enhance market adoption and success.
• Explore and define new product opportunities working towards minimum viable product (MVP) for market validation.

Who You are

• Bachelor’s degree or equivalent practical experience
• 5+ years experience in a software product management role (can include time spent in Software engineering)
• Experience with product management tools, preferably JIRA
• Demonstrated experience managing stakeholder relationships
• Demonstrated experience in problem-solving, development challenges, and maximizing sprint outcomes
• Ability to translate requirements and observations into clearly defined written products (briefings, reports, White Papers) in short timeframes
• Excellent interpersonal and communication skills, including solid presentation skills and customer-facing experience
• A passion for technology and trends with a view towards its contribution to service and task automation
• Ability to travel domestically and internationally to customer sites and exhibitions as needed

What We Offer

• World-class product engineering and development - You will join a team of leaders who are dedicated to creating innovative and impactful solutions for our clients and their customers.
• Career growth and development - As a build-from-within company, we are committed to offering you a competitive salary package with responsibilities and projects designed to build mastery and leadership throughout your career.
• Dynamic and respectful work environment - Working alongside some of the brightest minds, you will collaborate on impactful work within a supportive environment - one where company values are always embraced and expressed, and diversity is a business imperative.

To support our talented workforce, apart from the base salary, we also offer:

• Employer-paid Health, wellness, and lifestyle benefits to balance your heart, mind, and body, which include Health, Dental, Vision, Life Insurance
• STD and LTD Benefits.
• A minimum of 3% of your base salary towards GRSP as an employer contribution.
• Opportunity to participate in the Performance-based Profit-Sharing Program and earn up to an additional 15% of your Base Salary.
• Flexible working environment.
• Frequent social events – BBQ, Bowling, Picnics, Food drives, parties, and a lot more.

Embross values diversity and people of all backgrounds and abilities. Should you require any accommodations before or during the interview process, please email [email protected]

Location:

Richmond Hill, Ontario- In office preferred.
Hybrid work available for the right candidates but must be in office on a regular basis- the applications are designed for operation on Embross hardware. You must be able to test and experience the application in operation in our lab environment on the devices.

Salary:

$90,000.00-$110,000.00 per year

Schedule:

Monday to Friday