Publié il y a 168 mois
Solutions Support Engineer
@ system canada technologies
Toronto, Ontario
En bref
system canada technologies is hiring a contract Solutions Support Engineer to monitor live deployed solutions, respond to issues by priority and severity, and resolve problems for clients. The role includes a 24/7 on-call rotation and works within service level agreements.
Responsabilités :
- Monitor live deployed solutions proactively
- Respond to issues by priority and severity
- Work a 24/7 on-call rotation
- Determine root cause of assigned problems
- Document issues and resolution steps
Résumé des exigences :
- Support of live technology solutions
- Troubleshooting and root-cause analysis
- Clear issue documentation
- Client and team communication
Outils et compétences
Source et dates
Site carrière / système de candidatures · smartrecruiters
- Date publiée par l’employeur
- 2013-01-09
- Première détection par notre source
- 2026-10-14
- Mise à jour du dossier source
- 2026-10-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Domaine | Service à la clientèle |
| Horaire | fins de semaine, nuit |
| Milieu de travail | Bureau, Chez les clients |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
system canada technologies
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 399 |
Company Description
SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.
Job Description
Company: SystemCanada | www.systemcanada.com
World wide office: Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan
Job Description
- Proactively monitor live environments to ensure proper functionality of deployed solutions
- React to problems in accordance to priority and severity of issue, as agreed upon with your manager(s) and the client, in order to maintain service level agreements.
- Interact with development organization on open issues requiring development support
- Work as a member of the solution support team and take part in a 24/7 on-call rotation.
- Interface with the Solutions Support Manager, other support engineers in the team and clients on outstanding issues
- Systematically determine root cause for all raised problems assigned
- Work within procedures and processes for resolving issues, ensuring no shortcuts are taken
- Properly documenting issues, paying particular attention to the details of the issues and the steps required to resolve them
Journal
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