SPECIALIST - TECHNOLOGY CHANGE MANAGEMENT - HYBRID

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $72,521.00 - 109,341.00

The IT Change Manager plays a key role in ensuring IT changes are delivered in a controlled, reliable, and well‑governed manner across applications and infrastructure. This position provides end‑to‑end oversight of the IT change lifecycle, helping the organization balance innovation, operational stability, and risk. As the chair of the Change Advisory Board (CAB), the IT Change Manager collaborates with cross‑functional technology and business teams to assess, prioritize, and approve changes in alignment with ITIL best practices. The role works closely with stakeholders across IT, business units, and audit functions to minimize disruption, support compliance, and continuously improve change management practices.

THE ROLE IN A NUTSHELL

• Oversee enterprise IT change and release management across applications and infrastructure, ensuring stable, reliable, and seamless delivery
• Chair and facilitate the Change Advisory Board (CAB), ensuring timely review, risk assessment, approval, and documentation of change requests
• Maintain CAB governance, including charter, roles, responsibilities, workflows, and operating procedures aligned with ITIL best practices
• Evaluate, prioritize, and categorize all IT change requests in coordination with EPMO and cross‑functional stakeholders
  Manage end‑to‑end change workflows, including submission, review, approval, scheduling, communication, and post‑implementation validation
• Develop and maintain consolidated change schedules, calendars, dashboards, and reporting; identify and resolve scheduling conflicts
• Ensure effective communication of upcoming changes, timelines, risks, and impacts to all impacted teams and business units
• Serve as the central point of contact and escalation for all IT changes
• Ensure CAB representation across IT domains (Infrastructure, Security, DevOps, Applications) and coordinate onboarding and training
• Review change requests for completeness, accuracy, approvals, and audit readiness
• Support Incident and Problem processes, including participation in root cause analysis for change‑related incidents
• Identify process gaps and drive continuous improvement through corrective actions and standardization
• Maintain accurate change documentation, records, metrics, and quality indicators
• Ensure compliance with audit, risk, and regulatory requirements; support internal and external audits
• Train and coach IT staff and stakeholders on change management processes and best practices

WHO WE'RE LOOKING FOR

• University Degree in Computer Science or equivalent.
• 5-7 years of IT Change and Release Management experience.
• Demonstrated knowledge of principles and methodologies of IT Change Management.
• Proven experience implementing or managing a CAB in a mid-to-large enterprise environment.
• Experience with change management and release management tools such as Ivanti HEAT, Azure DevOps or similar.
• Clear and effective written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to plan and maintain schedules.
• Highly adaptable in changing environments.
• Ability to work independently and within a team environment.
• Ability to document and enforce governance processes across diverse technical teams.
• Experience working in regulated or audit-sensitive environments is a plus.
• Bilingual French/English would be considered an asset.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.