Sr Account Services Representative

Location(s): Mississauga, Ontario

Job Schedule: (Full-time, Hybrid (4 days onsite, 1 day remote)

Education Requirement: High School Diploma or G.E.D.

Sponsorship: no

Come Drive Innovation with Us.

We are currently looking for a Senior Account Services Representative to join our team in Mississauga, Ontario, Canada.

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

**Visa sponsorship for this position is not available at this time.**

A Day in the Life:

• Responsible for monitoring, processing and investing all consumer, dealer and vendor correspondence handling and response including insurance tracking and invoicing.
• Verifies work completed by Account Services Representatives: i.e. all documentation completed by ASR’s must be verified (e.g. release, correspondence, accounting items, statement of accounts, etc.). Letters are confidential and contain detailed information, and accuracy must be verified.
• Monitors all adjustment processing on loans or leases, loan auditing, credit bureau updates, transfers of equity, substitutions, parking tickets, extensions and banking information changes and all other account adjustments and changes.
• Monitors the processing of all retail and lease payoffs, terminations, customer payments, insurance collections on physical damage and total loss, return items, account research, account adjustments, bills of sale.
• Supports scheduled new-hires with on-the-job training.
• As necessary, performs other related duties of which the above are representative.

Who We’re Looking for:

Required:

• Bachelor’s Degree or College Diploma in Business preferred, minimum High School Diploma or G.E.D.
• 1-3 years’ experience in the area of customer service and administrative duties relating to automotive finance.
• Proficiency in Word/Excel/Outlook, as well as ability to adapt to new computer systems.
• Must be organized, have good time-management skills, be able to multi-task and have good analytical skills with an eye for detail and accuracy.
• Incumbents speak on behalf of the company and management when dealing with customer/dealer inquiries.
• Must have strong written and verbal communication skills.

Desired:

• Bilingual (English & French) skills considered an asset.

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Built for Your Best:

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and Nissan seeks to maximize the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Nissan aims to improve business results through a workplace and business that meets the needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have Business Synergy Teams (BSTs) across the Americas that are open to all employees and seek to connect employees through common interests and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in our business as we respect and recognize the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products, and communicating from a position that will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to our employees and customers into the future.

Mississauga Ontario Canada

Salary Range:

$59,550.00 - $73,162.00

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.