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Sr. Strategic Customer Success Partner

@ Uber Freight

Toutes ses offres Site Web

Oakville, Ontario

Temps plein5+ ans d’expérience
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SIGNAUX

En bref

Uber Freight is hiring a Senior Strategic Customer Success Partner, a full-time role that retains and grows a group of freight clients through regular visits, KPI reporting and continuous improvement. The work involves frequent travel of 35% to 50%, with hybrid, on-site or remote arrangements. The posting states a base salary of $96,000 to $124,000 per year plus eligibility for an annual performance bonus.

Responsabilités :

  • Manage retention, renewal and growth for assigned clients
  • Lead weekly, monthly and quarterly business reviews
  • Track client savings initiatives and deliver forecasted savings
  • Coordinate onboarding of facilities and client team members
  • Keep accurate Salesforce records for assigned clients

Résumé des exigences :

  • Bachelor's degree in business, logistics, engineering or related field
  • 5+ years of account management experience
  • 5 to 7 years of logistics and transportation experience preferred
  • Proficiency in MS Office or Google Workspace, Excel and Tableau preferred
  • Flexibility to travel 35% to 50%

Outils et compétences

SalesforceExcelTableauMicrosoft OfficeGoogle Workspace
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-11-14
Mise à jour du dossier source
2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineDéveloppement des affaires
Expérience5 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : modérés · route : minimes
Milieu de travailBureau, Chez les clients
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationBaccalauréat (exigé)
Domaines d’étudesbusiness, logistics, engineering

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Uber Freight

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Powering Intelligent Logistics

Description complète de l’entreprise

Powering Intelligent Logistics

Abonnés LinkedIn
117 621
Personnes associées sur LinkedIn
6 156
Bureaux déclarés
  • 433 W Van Buren St, Chicago, Illinois 60607, US
Catégories d’activité
  • Mobile Apps
  • Apps
  • Logistics
  • Supply Chain Management
Autres noms enregistrés
  • Uber Freight
Le profil indique une agence de recrutement
Non
Investissement total déclaré
1 050 000 000

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Powering Intelligent Logistics

ChampValeur
SecteurTransportation, Logistics, Supply Chain and Storage
Taille5,001-10,000 employees
Siège socialChicago, Illinois
Type d’organisationPublic Company
Offres sur Jobsy4
LinkedInVoir la page
Description
Schedule: Full Time

Job Type: Hybrid/On-site/Remote

Salary Type: Salary

Req #: 3457

About The Role

The Sr. Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis, providing support, reporting and KPIs associated with a client’s transportation budget, and partnering with Operations personnel to meet strategic initiatives and continuous improvement ideas. This person is responsible for executing the transportation solution as it was sold to the client and implementing continuous improvement initiatives that Thrill the Customer.

What The Candidate Will Do

  • Serve as primary liaison on behalf of assigned customers represented with Uber Freight departments and other job functions; Develop and maintain proactive and effective communication with customers, both internally and externally
  • Responsible for retention, renewal, growth, cross selling, and contract negotiation for all assigned clients, and developing multiple levels of contact between Uber Freight and client personnel
  • Achieve targeted Net Revenue goals in accordance with budget
  • Conduct weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate
  • Collaborate with Operations staff and Think Tank to develop, compile, and lead Monthly/Quarterly business reviews with client, focusing on strategic initiatives (VIPs), developmental opportunities, transportation savings, and carrier performance, leading to an optimal freight management solution aligning with customer’s expectations
  • Track client saving initiatives and reporting and drive initiatives to deliver forecasted savings
  • Responsible for supporting and coordinating onboarding of additional facilities and new client team members
  • Responsible for communicating customer objectives and Voice of Customer to Uber Freight personnel and delivering solutions and outcomes to the customer
  • Create processes through partnering with operations staff to proactively communicate shipment information regarding route changes, delays, or early deliveries to appropriate internal and external customers
  • Assist customers with freight cost forecasting and budgeting as appropriate
  • Responsible for driving initiatives with the client and internal Uber Freight personnel (TM Operations) to meet Uber Freight net revenue targets and efficiency goals
  • Actively participate and drive growth in the marketing and selling of additional Uber Freight services across their assigned customer base
  • Maintain timely and accurate Salesforce information for all assigned clients

Basic Qualifications

  • Bachelor’s degree in business, logistics, engineering, or related field
  • 5+ years of related experience in account management role
  • Experience in MS Office or Google Workspace
  • Flexibility to travel regularly (35%–50%)

Preferred Qualifications

  • Bachelor’s degree in business, logistics or other related fields
  • 5 - 7 years previous logistics and transportation experience
  • Highly knowledgeable in basic modes of transportation, basic understanding of financial processes and P&L responsibilities
  • Advanced knowledge of Microsoft Office/Google Workspace – proficient skills in Excel and Tableau desired

Compensation: $96,000 - $124,000 base salary per year, plus eligibility for an annual performance-based bonus

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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