Store Development Specialist

Title: Store Development Specialist

Reports to: Director, Retail Operations

Division: Retail

Location: Toronto HQ; regular travel to store markets required

What you’ll be working on:

Store Development Support (40%)

• Coordinate repair and maintenance requests across the store portfolio, tracking tickets through to resolution to help maintain a high physical space standard
• Support execution of store improvement initiatives based on store profiles
• Maintain feedback loops with store teams, consolidating insights on operational gaps and improvement opportunities
• Centralize and manage ordering of store supplies, ensuring consistent availability and cost tracking/savings across the portfolio
• Support the rollout of loss prevention and health & safety processes, helping ensure consistent compliance across stores
• Provide coordination support for other retail-led strategic initiatives and peak-period readiness as needed
• Conduct market research to support sourcing the right design and build partners, and help manage relationships with landlords and external partners

Leasing & Retail Infrastructure Support (30%)

• Support day-to-day leasing coordination and administration across the store portfolio, including documentation and correspondence
• Assist with tracking lease renewal, renegotiation, and cost-saving opportunities, flagging key dates and action items
• Help maintain centralized retail administrative infrastructure, including utilities tracking and vendor coordination (landlords, janitorial, maintenance)
• Maintain standardized program documentation and templates to support consistent rollout across store locations
• Serve as a day-to-day point of contact for landlords and partner needs, including routing rent invoices to AP, responding to general inquiries from lessees, and answering landlord questions

New Store Development & Project Support (30%)

• Provide project coordination support for new store openings (NSOs), relocations, and renovations, tracking timelines, budgets, and action items
• Support sourcing and coordination of contractors, architects, and designers, helping ensure builds meet brand and quality standards
• Assist with on-site visits during construction phases to monitor progress and flag issues as required
• Maintain working knowledge of building codes, permitting requirements, and local regulations to support compliant project execution
• Maintain thorough project documentation and tracking tools, supporting progress reporting to Retail Leadership

What you’ll bring:

Organization & Attention to Detail

Keeps multiple workstreams organized and on track, maintaining accuracy across documentation, timelines, and communications.

Communication

Communicates clearly and professionally with internal teams, vendors, and store staff, adapting tone and detail to the audience.

Adaptability

Comfortable managing shifting priorities and timelines in a fast-paced, multi-location environment.

Collaboration

Builds strong working relationships across store teams, HQ, and external vendors to support shared goals.

Additional Requirements:

• 1-3 years of experience in retail operations, store development, project coordination, or a related field
• Strong organizational skills with high attention to detail
• Comfortable managing multiple projects and priorities simultaneously
• Clear written and verbal communication skills
• High proficiency in Microsoft Office and Google Suite
• Willingness to travel periodically to support store visits and openings