Student Financial Services Officer

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Office of the Registrar's Student Financial Services maintains the integrity and accuracy of student financial information throughout the student lifecycle while providing exemplary customer service. To support student and institutional success by appropriately assessing and billing tuition and student fees, collecting outstanding receivables, processing government loan and grant applications, as well as providing access to institutional financial aid through scholarships, awards, bursaries and the work-study bursary program.

Responsibilities

The Student Financial Services Officer works closely with the staff within the Office of the Registrar and clients to ensure that student financial information is recorded and reported accurately. The Officer will be a point person within for student financials inquiries regarding fees and scholarships. In addition, the Student Financial Services Officer will be responsible for performing collection activities on over $310 million in tuition and fees charged to students. The Officer will ensure there is accurate accounting and internal control over financial transactions processed within Student Financial Services. The Officer will manage student accounts receivable balances, the collection of outstanding amounts and provides additional accounting support as required. The Officer will be the initial contact with our customer base to resolve billing, collection and fee issues and will be responsible for the compilation of data used prepare Student Financial reports and information requests from various stakeholders by the Manager, Fees.

*Please note that this role is expected to be filled by an internal candidate.

Qualifications

Education:
- Undergraduate Degree, in Business Management/Administration preferred

Experience:
- 2 years working in a financial services environment, preferred

Skills, Abilities & Expertise:
- Positive attitude with genuine customer service orientation with a proven ability to interact with people in a professional, respectful, and diplomatic manner
- Results-oriented with an ability to handle many tasks and maintain a high level of individual and team performance
- Demonstrated ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
- Demonstrated analytical ability with a working knowledge of accounting principles to analyze and accurately synthesize sizable amounts of detail/data
-Strong interpersonal skills, sensitivity to student issues and the ability to exercise judgement appropriately to recognize when taking difficult but necessary positions in emotional circumstances is required
- Working knowledge of PeopleSoft HE (Higher Education/Student Information system). Experience with PeopleSoft Financials is an asset
- Advanced computer skills in Microsoft Office
- Working knowledge of the services provided by the Office of the Registrar and a base understanding of the structure of the University environment (programs, faculties,
services & requirements)
- Proven ability to work in a manner that is compliant with confidentiality requirements.
- Excellent verbal and written communication skills and confidence dealing with a variety of people and situations
- Ability and willingness to stay abreast of technological developments and adapt to new policies and procedures

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site, This posting is expected to filled by an internal candidate only. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.