Supervisor, Frederick Transitional Program

About the Job

Reporting to the Manager of the 84 Frederick Street Transitional Housing Program, the Program Supervisor is responsible for providing leadership and oversight to staff at the Program shelter.

The individual’s main responsibilities include hiring, motivating, and supporting staff/client’s wellbeing, establishing, reviewing, and maintaining the program’s service delivery outcomes, and encouraging positive change/innovation in their teams.

They are responsible for a team of professionals. The individual will ensure that strategic goals established by the Program Manager are translated into practical action and that relationships are maximized between clients, employees, and community partners.

General Duties and Responsibilities:

• Assist in ensuring the safety and wellness of the staff and residents.
• Task delegation, supporting disciplinary action, and/or direction to staff
• Provide input and evaluation of front-line staff performance evaluations through regular one to one supervision meetings with staff.
• Support the recruitment process for potential team members and provide input on the selection process
• Ensure operational needs are met through oversight of schedule
• Ensure staff adhere to policies and procedures
• Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan/program goals
• Maintain a conducive environment to allow for psychological stabilization in a person-centered program that operates overnight
• Provide direction to develop individual person-centered service plans addressing the immediate short-term needs with a focus on individualized housing plans
• Liaise with community support and partners
• Work independently and collaboratively within a team to provide housing stability support
• Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values and promote that same commitment within the team
• Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
• Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
• Perform additional duties as required/delegated by Management

Qualifications:

• Post-secondary education in Social Work, Social Services, Health Services, or equivalent
• 1+ years Supervising and/or Managing employees
• 3+ years Supporting Individuals at risk of or experiencing homelessness
• Demonstrated experience in project management, communication, leadership, crisis management
• Strong knowledge of Housing First Principles
• Experience working with men experiencing or at risk of homelessness
• Ability to apply principles of housing first principles approach in day to day work and interactions with clients
• Expertise in collaboration with healthcare, housing and government and non-government support services in the region of Kitchener/Waterloo
• Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
• Excellent verbal/written communication and interpersonal skills
• Strong analytical and organizational skills
• Demonstrated ability to work without direct supervision in a team environment
• Working knowledge of SDAT and HIFIS
• Working knowledge of HTI is an asset
• Proficient in MS Suite (Word, Excel, Power Point and Outlook)
• A vehicle, valid driver’s license, and adequate insurance coverage
• Valid Certification in First Aid & CPR is an asset
• Training in ASIST and CPI is an asset

Reporting Function:

The Supervisor, 84 Frederick Street Transitional Program reports to the Program Manager. They are responsible for overseeing and managing program staff and will have the authority to manage the day-to-day operations accordingly. They work with both internal and external partners and interact with all levels within the organization.

They are a support system, resource, and an advocator for the team and organization.

Working Conditions and Physical Requirements:

• Able to work well with internal and external clients
• Able to drive, walk (site locations) regularly
• Able to sit for prolonged periods of time
• Able to answer and communicate telephone calls and general computer use
• Computer screen use (multiple screens if applicable) for prolonged periods of time
• Able to lift up to 20lbs (product, documents, etc.)
• Travel by vehicle to community sites for client support as required

SHIP Values:

• Compassion, Hope, Inclusive, Respect, Professional

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.

About Us:

Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Accessibility:

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.

Application Instructions:

Interested candidates are encouraged to apply before Tuesday November 3, 2026.

Why Work For Us?

Work-Life Balance

SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization

Our Vision
Quality Housing, Quality Services, Quality Lives

Our Mission
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.

Our Commitment
People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:

• Competitive Salaries with Annual Performance Reviews

• Comprehensive Health Plans

• Group RRSP (5% Employer Contributions)

• 12 Paid Health, Wellness, and Sick Days

• 10 Paid Vacation Days

• 3 Paid Personal/Floating Holidays

• Generous Parental and Family Leave

• Learning and Development Opportunities

• Travel Allowances

• Employee Assistance Program

• Company Culture to be Proud of

• Possibility to Create a Real Impact

35+

Years focused on Clients, Tenants, Staff, and Families

5,000+

Clients and Residents served annually

20+

Programs and Service offerings in Southern Ontario

500+

Dedicated, Respectful, Compassionate and Professional Employees

Monday to Friday 7:00 AM - 3:30 PM
37.5 hours a week