Supervisor - Income and Employment Support

The Region of Durham is committed to advancing equity, diversity and inclusion within our organization and the communities we serve. We welcome and encourage applications from people who are Indigenous, racialized persons, women, persons with disabilities, members of LGBTQ2S+ communities, and others who may contribute to the further diversification of our workforce, including those who experience systemic barriers.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodation will be provided throughout the recruitment process upon request, based on any Code-protected ground.

Supervisor - IESD

Reporting to the People Leader - Income and Employment Support Division (IESD), the successful candidate will be responsible for the supervision, coaching and development of case coordinator staff who are responsible for administering the Ontario Works (OW) Program, Life Stability Supports, Pre-employment, and Employment Supports within Durham Region.
The incumbent will:

• Manage, direct and coach a team to ensure compliance with applicable legislation, Regional policies and procedures and provincial and federal funding programs
• Develop and implement policies and programs and review and analyze business processes to achieve divisional goals, maintain integrity of service delivery to clients and identify areas for continuous improvement
• Manage and authorize appropriate issuances of social assistance funds working with internal and external stakeholders to evaluate and improve programs and services
• Support and guide staff to enhance the development of effective job skills to meet expectations and to maximize their contribution to the team and to the clients; monitor and evaluate staff performance and provide timely feedback, recognize achievements, address areas of concern and create staff development plans
• Identify new or continuous training and development needs for staff; develop and present training programs and evaluate effectiveness
• Conduct regular report and file reviews to ensure correct entitlement and eligibility decisions are made by staff in accordance with legislation and Regional policies; determine appropriate action to correct errors and to ensure appropriate follow-up activities are conducted as well as determine Delegation of Authority status for Case Coordinators
• Make staffing related decisions such as scheduling staff, assigning workload, recruitment and selection, and reassigning staff to meet demands and operational needs
• Identify and manage conflicts and risks to clients and/or staff to ensure safety protocols are followed
• Provide leadership in the development, implementation and communication of new or changed legislation, programs and business procedures
• Assist in and/or prepare submissions for the Social Benefits Tribunal and represent the Administrator at Tribunal hearings

The successful applicant will possess:

• A Degree in Social Sciences or related discipline or an equivalent combination of education and experience
• Extensive working knowledge of Ontario Works Legislation and policy directives, Regional policies and procedures as well as other relevant legislation and programs (Ontario Disability Support Program, Children and Family Services, Family Support Program, Family Law Act, Learning Earning and Parenting Program, Eligibility Verification Process
• Previous supervisory experience or evidence of demonstrated leadership skills
• Proficiency in computer programs such as MS Word, web-based software applications, Social Assistance Management System (SAMS), and communication software (e.g. MS Outlook)
• Knowledge of team building principles and project management techniques
• Superior interpersonal and written communication skills
• Sound judgment, problem solving and analytical skills as well as highly developed conflict resolution skills
• Ability to make decisions, prioritize activities and respond to multiple issues simultaneously, set goals and identify future directions while considering issues and perspectives of different stakeholders
• The ability to address systemic inequalities through structural interventions
• A valid class G driver's license
  

Management & Exempt Salary Grade 6

- Salary: $109,894 to $137,367 per annum

Conditions of Employment

All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process. Prior to the start date, the successful candidate will be required to provide a satisfactory Police Vulnerable Sector Check dated within two (2) months from date of hire. Proof of education, qualifications and any other job bona fide requirements will also be collected.

External Application Process

Come find a home where exciting and rewarding careers are balanced with your lifestyle. We thank all applicants; however, only those being considered will be contacted. Please apply online (www.durham.ca) no later than midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.

The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at: [email protected] and a Recruiter will provide appropriate assistance pursuant to the Region's Accommodation and Accessibility policies. Please note that resumes should not be sent to [email protected].

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The Region of Durham may utilize artificial intelligence to assist in the preliminary assessment of applicant qualifications and submitted materials. These tools are used for the purpose of supporting and enhancing an evaluation by a human decision-maker and any information provided by AI to a human decision-maker is not determinative. Final decisions are made solely by authorized human decision-makers.