Support Analyst, Revenue Services

Support Analyst, Revenue Services

Accounts Receivable Services
Burnaby, BC

The Revenue Services Support Analyst performs duties to provide departmental support for a variety of database systems and related processes within Revenue Services. Duties include providing first line business and system support for a variety of departmental users utilizing department-specific software, Billing systems, Clinical applications and Accounting systems. This position also requires comprehensive business, accounting and systems knowledge to investigate operational issues, identify solutions and take required corrective actions including processes. Identifies areas for improvement, collaborates on row charting, procedures or technical documents, and makes recommendations for increasing effectiveness of business processes. Performs end user acceptance testing on new databases, system enhancements and fixes. Provides training to users on how to use the system and prepares and/or maintains related instructional material.

What you’ll do

Provide departmental support to a variety of internal users to Health Authority database systems, accounting systems and external interfaces to ensure correct processes are followed.
Respond to user enquiries and information requests. Work with stakeholders to streamline and standardize processes, implement best practices, work with users to trouble-shoot system problems and test system solutions.
Perform administrative functions such as formulating and updating departmental procedures, extracting, compiling and maintaining data for statistical reports on departmental activity, and liaising with other departments or Health Authorities on workflows and other matters. May also coordinate with external agencies on behalf of the department or Health Authority.
Monitor schedules for computer jobs within Revenue Services to meet user department needs, produce reports according to established schedules as required. Recreate reports on request.
Reconcile control totals between billing systems and general ledger accounts by reviewing data, identifying discrepancies and making adjustments, where applicable.
Monitor, identify and troubleshoot issues and patterns by producing and monitoring regular system reports, assessing and taking corrective action, and assist in resolving problems.
Support performance metrics and reporting by compiling and maintaining data as assigned. Respond to ad hoc inquiries.
Monitor and respond to error messages; identify and resolve known, routine system problems according to established procedures; review operating system logs, and resolve problems according to established procedures. Coordinate system purges and changes. Work with the technical business and system support teams as required.
Investigate operational software and minor routine hardware problems for Revenue Services teams and Health Authority Clients and formulates operational solutions. Create an incident report to be assigned through the Help Desks or other user Support channels. Support Revenue Services by determining the need for corrective action, analyzing problems, suggesting solutions, and reassigning any issues to the appropriate Support channels that are unresolved, such as technical, database and restart issues.
Provide input into the development of technical support procedures for areas such as hardware/software installation, testing and systems performance monitoring.
Perform user acceptance testing for system enhancements, new functionality or system fixes as directed and report any issues as required.
Provide assistance, training and orientation to internal users of department-specific software and prepare and/or maintain instructional material.
Perform other related duties as assigned.

What you bring

Qualifications

Grade 12, successful completion of a recognized Information Technology program supplemented by Finance or Accounting courses. Two years' recent, related experience or an equivalent combination of education, training and experience.
Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Accounts Receivable Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

Ability to type
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Ability to organize work.
Ability to operate related equipment.
Physical ability to carry out the duties of the position.
Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-TimeWage: $41.14/hour
Location: 1795 Willingdon Avenue, Burnaby BC V5C 6E3Closing date: Applications accepted until position is filledHours of Work: Monday-Friday 08:00-16:00Requisition #: 203593E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention current employees of PHSA:

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on September 7, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].