Support Worker, Family

Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Reporting to the Program Manager, the Family Support Worker has an integral role on our team, responsible for providing direct, hands-on, time-limited intervention services to children, youth, parents, caregivers, and families involved with Child and Family Services (CFS). Working collaboratively with CFS Child Intervention teams, the Family Support Worker delivers individualized, in-person and, where appropriate, virtual supports in accordance with approved referrals, case plans, and service goals. The primary focus of this position is to strengthen family functioning, promote child and youth safety and well-being, support family preservation and reunification, enhance parenting and caregiving capacity, and build resilience and independence among children and youth.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Position Responsibilities

• Work collaboratively with CFS Child Intervention teams, families, caregivers, and approved natural supports to deliver services in alignment with established referrals, case plans, and service goals.
• Provide hands-on, in-home support, coaching, and modelling to parents and caregivers to strengthen parenting capacity, improve family functioning, establish healthy routines, implement safety plans, and promote family preservation and reunification.
• Build positive, supportive relationships with children and youth while promoting resilience, independence, life skills, healthy relationships, emotional regulation, education, employment readiness, and meaningful community and cultural connections.
• Provide practical guidance, mentorship, and coaching to foster and kinship caregivers to strengthen caregiving capacity, support trauma-informed and culturally responsive practices, manage challenging behaviours, reduce caregiver stress, and promote placement stability.
• Supervise and support visits between children, youth, parents, siblings, and approved extended family members as required. Promote safe and positive interactions, model appropriate parenting strategies, support emotional regulation, and provide constructive feedback to strengthen family relationships and attachment.
• Provide additional approved supports as required, including family group conference and circle facilitation (where qualified), transportation, child/youth minding, Indigenous cultural supports, and brief, time-limited interventions.
• Recognize and respond appropriately to safety concerns, behavioral challenges, and changing family circumstances. Follow approved safety plans, maintain appropriate professional boundaries, and promptly communicate significant concerns to the referring CFS team.
• Maintain accurate and timely service records, document observations and progress, identify barriers and emerging needs, and provide updates and reports to support CFS case planning and decision-making.
• Deliver inclusive, culturally sensitive, and trauma-informed services that respect the identities, values, traditions, and lived experiences of children, youth, and families, including Indigenous cultural identities and community connections.
• Responsible for on-call services on a rotational basis
• All other duties as outlined by the program manager.
• All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
• BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.

Qualifications

• Post-secondary degree in a relevant field of study (Human Services)
• Valid Class 5 Non- GDL license
• Valid First Aid certificate or enrolled in a future course
• Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)
• Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)

Why Work for Boyle?

• All work done positively impacts the community and its members!
• Access to Lumino Health, including Stress & Wellness support
• Employee activities and events throughout the year
• Various training initiatives, and development opportunities

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members.

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nations, Métis, & Inuit peoples as well as New Canadian, differently abled, and LGBTQ2S communities.