Switchboard Operator

Your Opportunity:

Reporting to the Switchboard Supervisor, the incumbent represents Covenant Health and its values as a first point of contact and plays an integral role in the health care system by responding to incoming and outgoing calls and requests that supports clinical processes and emergency responses for multiple Covenant Health sites. This position initiates communication responses to emergency situations, such as Cardiac Arrests, Code Reds and Disasters, performs a variety of inter-hospital communications functions and clerical duties as required. Please note: Classification Under Review.

Description:

The Switchboard Operator is responsible for responding to incoming and outgoing calls and requests for non-technical information. The Switchboard Operator directs calls to appropriate areas of the facilities. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.

• Classification:
Switchboard Operator
• Union:
COV CUPE 2111
• Unit and Program:
Health Information Management, Switchboard
• Primary Location:
Misericordia Community Hosp
• Location Details:
As Per Location
• Multi-Site:
Not Applicable
• FTE:
0.00
• Posting End Date:
13-NOV-2026
• Employee Class:
Casual/Relief
• Date Available:
07-DEC-2026
• Hours per Shift:
7.75
• Length of Shift in weeks:
Varies
• Shifts per cycle:
Varies
• Shift Pattern:
Evenings, Nights, Weekends
• Days Off:
Other
• Minimum Salary:
$23.52
• Maximum Salary:
$28.60
• Vehicle Requirement:
Not Applicable

High School diploma or recognized equivalent required.

Six months recent related Switchboard or call centre experience required Equivalent combination of education and experience will be considered. Ability to respond in a direct, calm and professional manner to emergency and stressful situations including but not limited to Emergency Code Condition calls, medical emergency calls and fire alarm calls. Adept with Microsoft Office Suite (Word, Outlook and Excel) required. Working knowledge of medical terminology required, with a medical terminology course preferred. Excellent listening and comprehension skills. Excellent communications skills involving speaking, listening, reading and writing. Ability to work with minimal supervision. Must be able to maintain customer focus while performing duties. Must be able to recognize and strictly maintain confidential information.

Ability to work effectively and independently within timelines and with frequent interruptions.