Publié le mois dernier
System Support Specialist (located at the Vancouver office)
@ JENOPTIK AG
Mississauga, Ontario
En bref
Jenoptik AG is hiring a System Support Specialist to work on-site at a customer facility in Vancouver. The role is the first point of contact for daily IT operations, owning support tickets from intake to resolution or escalation, supporting cloud-hosted in-house software and local printing and network infrastructure. The posting requires business-hours on-site presence.
Responsabilités :
- Own and triage the IT ticketing lifecycle
- Resolve Level 1 and Level 2 support tickets
- First-line support for cloud-hosted in-house software
- Install and troubleshoot network printers and multifunction devices
- Maintain local network infrastructure and enforce security policies
Résumé des exigences :
- 2+ years in IT support or system administration
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Cybersecurity knowledge (CIA triad, MFA, IAM, common threats)
- Windows and/or macOS proficiency
- Strong communication with non-technical users
Outils et compétences
Source et dates
Site carrière / système de candidatures · successfactors
- Date publiée par l’employeur
- 2026-10-12
- Première détection par notre source
- 2026-10-13
- Mise à jour du dossier source
- 2026-10-13
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
JENOPTIK AG
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
MORE LIGHT: Optical technologies are at the heart of our business. Experience how we enable the amazing with photonics!
Description complète de l’entreprise
Jenoptik – MORE LIGHT. We are a company where bright ideas are born. Changing the world with light demands for an exploring spirit. Discover challenges the world is facing, at Jenoptik you change the world. 💡PHOTONICS: Optical technologies are at the heart of our business. Explore the variety of our photonics-based products and services: We’re on Mars with NASA. We’re behind the quality of your smartphone camera lenses. We enable smart manufacturing with laser & metrology solutions customized to your manufacturing environment. We make roads and communities safer. 🚀MARKETS: Our key target markets primarily include the semiconductor equipment industry, electronics, life science and medical technology, metrology as well as smart mobility incl. road traffic safety and civil security. 🌎LOCATIONS: The Jenoptik Group headquarters are in Jena, Thuringia, Germany. Next to our major sites in Germany, we maintain production and assembly sites in the USA, France, the United Kingdom and Asia-Pacific. 🌳SUSTAINABILITY: Together with our customers, we create forward-looking trends in the fields of energy efficiency, healthcare, the environment, mobility, and safety. With our products we can make significant contributions to meeting the societal challenges we face as well as to the conservation and efficient use of resources. 🌈INCLUSION: As an international company with about 4,600 employees, we are aware of our responsibility to create an appreciative and unprejudiced working environment and support diversity, equity and inclusion in our teams. We are committed to increasing the number of international und female managers in our company and signed the “Charta der Vielfalt”, an employer initiative for diversity, in 2020. Grow with leading and bright ideas. Become a JENIUS. Impressum, Legal Notice: https://www.jenoptik.com/legal-notice
- Abonnés LinkedIn
- 40 484
- Personnes associées sur LinkedIn
- 1 319
- Bureaux déclarés
- Carl-Zeiß-Straße 1, Jena, Thüringen 07743, DE
- 20 Harbour Drive, PSA Vista #05-06A, Singapore, . ., SG
- Building 15, No. 3999 Xiupu Road, Shanghai, 201315, CN
- Am Sandberg 2, Triptis, Thüringen 07819, DE
- Strandbaddamm 6, Wedel, Schleswig-Holstein 22880, DE
- Drachenloch 5, Villingen-Schwenningen, Baden Württemberg 78052, DE
- Opladener Straße 202, Monheim am Rhein, Nordrhein Westfalen 40789 , DE
- Max-Planck-Straße 2, Berlin, Berlin 12489 , DE
- Stätzlinger Straße 70, Augsburg, Bayern 86165 , DE
- Unit 13, 12 Mars Road, Lane Cove , NSW 2066, AU
- No. 8, 1st Cross, 17th Main, HAL 2nd Stage, Indiranagar, Bengaluru East, Karnataka, IN
- 16490 Innovation Drive, Jupiter, Florida FL 33478-6428, US
- 1500 West Hamlin Road, Rochester Hills, Michigan MI 48309, US
- 205 Import Circle, Huntsville, Alabama AL 35806, US
- Ten Watchmoor Park, Riverside Way, Camberley, Surrey, England GU15 3YL, GB
- ZAC des Longchamps, 1 Rue des Longchamps, Saint Martin des Entrées, Bayeux, 14400 , FR
- Christiaan Huygensweg 3, Drunen, North Brabant 5151 DM, NL
- 455 Welham Rd, Barrie, Ontario L4N 8Z6, CA
- 2-3-8 Shin-Yokohama Kohoku-ku, KDX Shin-Yokohama Building, Yokohama, Kanagawa 222-0033, JP
- Digital Empire2 88, Sinwon-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, KR
- 39300 Civic Center Dr, Suite 240, Fremont, California 94538, US
- 3615 Laird Rd, Units 2-3, Mississauga, Ontario L5L 5Z8, CA
- Av. San Angel #240, 1er piso, Modulo A, Interior 4, Col. Valle de San Agustin, Saltillo, Coahuila, 25215, MX
- Rua José Versolato 111, Torre B, Conj. 2222, São Bernardo do Campo, São Paulo 09750-730, BR
- Groß-Berliner Damm 82a, Berlin, BE 12487, DE
- Knappsdorfer Straße 7, Dresden, Saxony 01109, DE
- Catégories d’activité
- Hardware
- Electrical Distribution
- Manufacturing
- Autres noms enregistrés
- JENOPTIK AG
- JENOPTIK
- Spécialités
- photonics
- microoptics
- optoelectronics
- life sciences
- healthcare
- diagnostics
- digital imaging
- automation
- lasers
- metrology
- smart manufacturing
- laser processing
- road traffic safety
- civil security
- ANPR/ALPR
- toll enforcement
- road user charging
- average speed control
- optics
- medical technology
- and medtech equipment
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Jenoptik – MORE LIGHT. We are a company where bright ideas are born. Changing the world with light demands for an exploring spirit. Discover challenges the world is facing, at Jenoptik you change the world. 💡PHOTONICS: Optical technologies are at the heart of our business. Explore the variety of our photonics-based products and services: We’re on Mars with NASA. We’re behind the quality of your smartphone camera…
| Champ | Valeur |
|---|---|
| Secteur | Appliances, Electrical, and Electronics Manufacturing |
| Taille | 1,001-5,000 employees |
| Siège social | Jena, Thüringen |
| Type d’organisation | Public Company |
| Fondée en | 1991 |
| Spécialités | photonicsmicroopticsoptoelectronicslife scienceshealthcarediagnosticsdigital imagingautomationlasersmetrology |
| Offres sur Jobsy | 10 |
| Voir la page |
SUMMARY:
We are seeking a reliable and technically oriented System Support Specialist to join our team on-site at our customer’s facility. In this role, you will serve as the primary point of contact for daily IT operations, owning the lifecycle of support tickets from initial receipt to resolution or escalation.
Your focus will be on supporting our proprietary, cloud-hosted in-house software and maintaining the local IT infrastructure, with a specific emphasis on printing solutions. This is an ideal role for a hands-on technician who enjoys direct user interaction, thrives in a stable, business-hours environment, and has a knack for organizing and prioritizing technical issues.
KEY RESPONSIBILITIES:
Ticket Management & Issue Resolution
- Own the Ticketing Lifecycle: Act as the primary owner of the IT ticketing system. Ensure all incoming requests are logged, categorized, and tracked accurately.
- Triage & Prioritization: Assess incoming tickets for urgency and impact. Prioritize critical issues (e.g., system outages, major printing failures) over routine requests.
- Direct Issue Resolution: Resolve Level 1 and Level 2 support tickets independently, including:
- User access and account issues.
- Software navigation and training queries.
- Local hardware and network connectivity problems.
- Escalation Management: Identify issues that require specialized attention. Clearly document troubleshooting steps taken and escalate to the appropriate internal groups (e.g., Software Development Team, Network Engineering, or Vendor Support) with detailed context to ensure efficient handover.
- Communication: Keep users informed of ticket status and expected resolution times throughout the process.
In-House Software Support (Cloud-Hosted)
- Serve as the first line of support for our proprietary, cloud-based applications.
- Troubleshoot user access issues, login problems, and software errors.
- Use basic understanding of software architecture to accurately report bugs, reproduce issues, and relay user feedback to the support team.
- Monitor cloud service status and coordinate with cloud providers if outages or performance issues arise.
On-Site IT Infrastructure Management
- Manage and maintain the local network infrastructure.
- Install, configure, and troubleshoot network printers, scanners, and multifunction devices.
- Resolve hardware connectivity issues, paper jams, driver conflicts, and print queue bottlenecks.
- Perform routine maintenance checks on networking equipment (switches, routers, access points) to ensure stability.
- Enforce security policies regarding user access, password management, and device usage.
- Monitor for potential security incidents (e.g., unusual login attempts, malware alerts) and escalate to the security team if necessary.
- Ensure local devices and printers are patched and configured according to security standards.
QUALIFICATIONS & SKILLS:
- Experience: 2+ years of experience in IT support, system administration, or a similar technical role.
- Technical Knowledge:
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
- Hands-on experience with printer/server setup and troubleshooting.
- Familiarity with cloud-hosted applications and web-based software.
- Basic proficiency with Windows and/or macOS operating systems.
- Cybersecurity Knowledge
- Understanding of core security principles: Confidentiality, Integrity, and Availability (CIA Triad).
- Knowledge of common threats (phishing, social engineering, malware, ransomware) and how to mitigate them.
- Experience with Multi-Factor Authentication (MFA) and Identity and Access Management (IAM) concepts.
- Ability to identify and respond to basic security alerts or suspicious activities.
- Familiarity with data privacy best practices and secure handling of user information.
- Software Development Fundamentals (Preferred):
- Knowledge of basic coding concepts (e.g., variables, loops, functions) is a strong plus.
- Familiarity with at least one programming language (e.g., Python, JavaScript, Java, C#) is advantageous.
- Ability to read basic logs or error messages to assist in troubleshooting.
- Soft Skills:
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong organizational skills with the ability to manage multiple tickets and priorities simultaneously.
- Patient, empathetic, and customer-service oriented.
- Availability: Must be available to work standard business hours and be physically present on-site during these times.
Preferred Qualifications (Nice to Have):
- CompTIA A+ or Network+ certification.
- Experience with IT Service Management (ITSM) tools such as Jira Service Management, ServiceNow, Zendesk, or Freshdesk.
- Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks.
- Understanding of API basics or RESTful services (helpful for cloud software troubleshooting).
- Experience working in a client-facing or on-site support capacity.
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