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Publié il y a 6 mois

System Technical Support L1

@ Geekplus America Inc

Toutes ses offres Site Web

Markham, Ontario

Sur placeTemps plein1+ ans d’expérience
Postuler
SIGNAUX

En bref

Geekplus America Inc is hiring a System Technical Support L1 in Ontario, Canada, a full-time role supporting its autonomous mobile-robot warehouse systems. The work covers first-line response to customer system issues, ticket logging, escalation and assisting L2, hardware and other teams with production issues. The posting requires fluent English and Mandarin and at least one year of IT support experience.

Responsabilités :

  • Respond quickly to customer system issues
  • Log all events in the SS ticket system
  • Prioritize events and escalate by impact and severity
  • Assist L2, hardware and other teams with production issues
  • Document and maintain system knowledge for the internal team

Résumé des exigences :

  • Fluent in English and Mandarin, written and oral
  • Computer science or related degree
  • At least 1 year of IT support experience
  • Warehousing experience preferred
  • Basic IT knowledge in Linux, networks and database performance

Outils et compétences

SS ticket systemSQLLinux
Source et dates

Site carrière / système de candidatures · bamboohr

Date publiée par l’employeur
2026-05-21
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-10-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Heures par semaine40 (estimé)
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, Mandarin
FormationBaccalauréat (exigé)
Domaines d’étudesComputer Science

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Geekplus America Inc

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

One-stop partner for warehouse robotics

Description complète de l’entreprise

Geekplus is a global technology company leading the intelligent logistics revolution. As the global AMR leader, Geekplus is the one-stop partner for warehouse robotics to a wide range of industries, including e-commerce, apparel, retail, 3PL, and manufacturing. Founded in 2015, Geekplus counts 800 global customers and has sold more than 56000 robots worldwide.

Abonnés LinkedIn
87 829
Personnes associées sur LinkedIn
676
Bureaux déclarés
  • 3970 Johns Creek Ct, Suwanee, Georgia 30024, US
  • Beijing GLP I-Park International Industrial Park, 8/f-9f, Building No. 5. No 12. Anxiang Street Shunyi District, Beijing, Beijing 101300, CN
  • Palomar Airport Rd, San Diego, California, US
  • 10F Digital Cube BD, 34, Sangamsan-ro, Mapo-gu, Seoul, KR
  • 9F，Niederkasseler Lohweg 18, 40547 Düsseldorf, Düsseldorf, DE
  • Room 2303-2308, Tower 1, Kowloon Commerce Centre, Kwai Chung, Hong Kong, Hong Kong, 00852 00852, HK
  • 3 Tampines Central 1, #07-01, Tampines Plaza 1, Tampines, SG
  • V3, Keckwick Lane, Sci-Tech Daresbury, WA4 4AB, Daresbury, GB
Catégories d’activité
  • Warehouse Automation
  • Warehousing
  • Robotics
  • Logistics
  • Supply Chain Management
  • Industrial Automation
Autres noms enregistrés
  • Geekplus America Inc
  • Geek+
Spécialités
  • Robotics
  • warehousing
  • logistics
  • supply chain
  • warehouse automation
  • advanced robotics
  • smart factories
  • manufacturing automation
  • Picking system
  • Goods to person
  • Autonomous mobile robot
  • Sorting system
  • warehouse robotics
  • technology
  • and AMR
Le profil indique une agence de recrutement
Non
Investissement total déclaré
539 441 286

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Geekplus is a global technology company leading the intelligent logistics revolution. As the global AMR leader, Geekplus is the one-stop partner for warehouse robotics to a wide range of industries, including e-commerce, apparel, retail, 3PL, and manufacturing. Founded in 2015, Geekplus counts 800 global customers and has sold more than 56000 robots worldwide.

ChampValeur
SecteurAutomation Machinery Manufacturing
Taille501-1,000 employees
Siège socialSuwanee, Georgia
Type d’organisationPublic Company
Fondée en2015
SpécialitésRoboticswarehousinglogisticssupply chainwarehouse automationadvanced roboticssmart factoriesmanufacturing automationPicking systemGoods to person
Offres sur Jobsy5
LinkedInVoir la page
Description

Role: System Technical Support L1

Location: Ontario, Canada

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico.

Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives.

Job Requirements:
1. Fluent in English and Mandarin, both in written and oral to communicate effectively with customers and team
2. Be responsible for Geek+ System and customers while providing quick responses and solutions
3. Record all events in SS ticket system
4. Be able to prioritize events and escalate issues according to the impact and severity
5. Assist Technical L2 Support in PROD issues
6. Assist Hardware Support and other teams in PROD issues.
7. Document and maintain system knowledge for internal team

Job Qualification:
1. Computer Science or related major
2. At least 1 year experience in IT support and services, warehousing experience is preferred
3. Excellent In Database SQL, crystal report experience is preferred
4. Basic IT knowledge in Linux, network and Database performance
5. Be patient and be able to analyze situations at customer Sites
6. Self-driven, customer-focused, striving to achieve customer success

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