Systems Consultant, Information Technology - Full Time - Markham Stouffville Hospital

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are:

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage

• You are a patient and/or client centered individual who performs at an exemplary standard

• You are a team player with excellent communication, critical thinking and prioritization skills

Who you are:

You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage

You are a patient and client centered individual who performs at an exemplary standard

You are a team player with excellent communication, critical thinking and prioritization skills

What We Need:

The Systems Consultant plays a key role in the management, optimization, and continual improvement of enterprise productivity, collaboration, and end-user virtualization platforms. Reporting to the Manager, Technology Enablement, the Systems Consultant will contribute to enhancing the overall user experience and ensuring technology solutions align with organizational needs and have a strong focus on service excellence.

Key responsibilities include collaborating with vendors and internal teams to design and implement new technology solutions that meet evolving business requirements. The role also provides Tier 2 support for end-user computing environments, resolving complex technical issues and helping deliver reliable, efficient IT services.

Responsibilities Include:

Lead the ongoing implementation, management, enhancement, and support of the full Microsoft 365 stack, including, SharePoint Online and Teams, as well as Azure AD, Exchange Online

Manage Azure Virtual Desktop environments, including image management, scaling and user access.

Provide installation, configuration, and testing of service packs, hotfixes, and new software releases for Windows server and Windows client operating systems.

Develop and maintain PowerShell scripts and automation workflows to streamline system administration tasks.

Manage and support endpoint management platforms (Microsoft Endpoint Configuration Manager and Intune) to capture hardware and software inventory, deploy applications, enforce compliance policies, and configure devices across both on-premises and cloud environments.

Conduct performance monitoring, optimization, and security hardening of cloud and on-prem services and recommend cost-effective solutions.

Troubleshoot and isolate system issues across servers, clients, software, and network infrastructure.

Support cross-functional IT projects, contributing technical expertise in planning, deployment, testing, and post-implementation support

Assist in developing and maintaining technical and security policies and procedures for the department and hospital.

Monitor and respond to security events in accordance with established protocols and procedures.

Create and maintain comprehensive documentation for systems, configurations, procedures, and troubleshooting guides.

Provide training and technical guidance to IT staff and end users to promote best practices and efficient use of technology

What you bring to the role:

10+ years of experience in system administration, with a strong focus on enterprise productivity and virtualization platforms

A degree in a related IT field is preferred.

Expertise in Microsoft 365 and Azure Virtual Desktop, including administration, configuration, and optimization.

Microsoft 365 administrator required, Administrator expert or higher preferred

Experience in hospital IT environments and familiarity with MEDITECH systems is a significant asset.

ITIL v3 Foundation Certification is an asset.

Demonstrated experience in gathering and analyzing user feedback to inform service improvements and drive continuous enhancement of IT offerings.

A strong customer service focus and the ability to work independently and professionally managing multiple projects

Experience with change management and user adoption initiatives.

Demonstrated good attendance and performance records with the ability to maintain these same standards.

Ability to work independently and collaboratively within a team environment.

You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage.

Ability to work independently or in a team setting.

Flexibility with working hours, including occasional travel between sites.

Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Work Schedule:

Please note schedules may change due to operational needs.

Please note schedules may change due to operational needs.

Compensation:

BAND G

Range:

$50.41 - $61.89

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.