Team Lead - Outreach

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What We Offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:

• 4 weeks accrued vacation
• Up to 18 paid sick days accrued per year, plus 2 flexible days each year
• HOOPP Pension Plan
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $350 annual allowance to invest in achieving your personal wellness goals
• Participation in organizational pay for performance incentive program

We're looking for a full-time Team Lead for our Outreach Services Team!

The Team Lead, Outreach role includes both front line and leadership duties. The Team Lead will provide leadership support to front line staff of the Outreach team and support the Program Manager in providing clinical and operational support during their shift.

The Outreach Team provides services to the homeless population in Peel Region, in particular, identifying people who are homeless or at risk of homelessness and engaging them in services that support their challenges with mental illness or mental health and substance use.

Status: Full-time permanent, 12-hour rotational shifts including days, overnights, weekends and public holidays will be required. Note, this posting is for an active vacancy.

Salary: $63,675.03-$73,441.21, plus $5000 annually. (Candidate qualifications will be considered when determining the starting salary).

Location: 60 West Drive, Brampton. Due to the nature of the program, this role is on-site and community based.

What you will do

• Assisting with the day-to-day clinical operations on the team during their 12-hour rotational shift
• Participate in van shifts and Street Helpline as part of the scheduled rotation
• Lead daily team huddles
• Working with marginalized populations, including those experiencing homelessness, mental health concerns and addictions
• Support staff in prioritizing client issues and tasks, as needed
• Support the Manager in team meetings including planning, chairing, and following up with actions as appropriate
• Support the Manager in case conferences, including planning, chairing, and following up with actions as necessary
• Ensure adequate staffing coverage during shifts
• Escalate staff and clinical issues to the Manager, as appropriate
• Aid leadership in program development
• Ensure service data is being collected and recorded regularly; daily reports done in a timely manner
• Participate in agency quality improvement activities, e.g. accreditation projects, Information Systems Support and Privacy and Security committees, special events, etc.

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What you need to join our team

• Post-secondary degree in Social Services, Social Work, BSc. Nursing etc.
• Minimum one year of supervision or leadership experience in a clinical or community setting.
• Knowledge and principles of supporting homelessness and those at risk of homelessness.
• Demonstrated experience working within a multidisciplinary team and evidence of an understanding of the importance of partnerships and collaboration
• Requires working knowledge and/or an understanding of various disciplines; including but not exclusive of mental health, substance abuse, harm reduction, new comer challenges and sensitivity to the settlement issues of new comers as well as the issues relating to homelessness and marginalized populations
• Proven cultural competence and ability to effectively work with diversity
• Ability to work 12 hours shifts including days, overnights, weekends and public holidays on a scheduled rotation
• Proficient computer skills including knowledge of CRMS or similar client record databases.
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset.
• Valid Canadian driver’s license and access to an insured automobile in good repair.
• A satisfactory Vulnerable Sector Screening (Police Check) report.

Deadline to apply: Tuesday November 10th at 5:00PM

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, those with a personal lived or living experience navigating mental health, substance use and/or addiction challenges and personal recovery and all equity-deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at [email protected]

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.