Team Lead- Young Adults Supportive Housing

Company Overview:

For over 75 years, enCompass has been building safe and inclusive communities by supporting individuals to navigate change - and lead healthy, meaningful lives. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. By exemplifying care, compassion, and understanding, we are laying the foundations for positive change.

enCompass is a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/, please consider joining our team.

Position Summary:

The Team Lead of our Young Adults Supportive Housing Program reports to the Manager of Housing and is part of the Housing Division at enCompass.

Young Adults Supportive Housing is an innovative program for young adults aged 18–30 experiencing homelessness, including those transitioning out of larger systems. This is a unique opportunity to help shape a new program that provides individualized, relationship-based supports for young adults from diverse backgrounds. This position requires an impassioned Team Lead who values creativity, collaboration and working with young people who seek community, safety and agency.

The Team Lead will oversee daily operations, provide leadership to frontline staff, and support a dynamic environment where crisis response, relationship building, and culturally responsive practices are essential to service delivery.

Key Responsibilities

• Oversee day-to-day program operations, client care, case management, and staff supervision.
• Provide leadership, coaching, and supervision to the Team Coordinator, Caseworkers and front line staff, including recruitment, training, and performance management.
• Support effective crisis response, risk management, and the safety of clients and staff.
• Ensure program services align with agency policies, funder requirements, and established practices.
• Maintain accurate documentation, program data, reporting, and administrative processes.
• Ensure culture, identity and belonging are a part of daily operations, and are tailored to the young people served.
• Build positive relationships with community partners, stakeholders, and service providers.
• Support program development, financial oversight, and ongoing quality improvement.

What You Bring

• Diploma in a related human services field, or an equivalent combination of education and experience.
• 2–4 years of experience supervising frontline staff and working with individuals with complex needs.
• Experience supporting diverse communities, including Indigenous, newcomer, and 2SLGBTQQIA+ populations, with a commitment to culturally responsive programming through working alongside Elders and Knowledge Keepers and supporting cultural practices and traditional teachings. A strong willingness to learn and participate will be considered where direct experience is limited.[DH1]
• Strong understanding of youth and young adult homelessness, mental health, substance use, recovery, and trauma-informed practices.
• Strong leadership, crisis management, communication, and documentation skills.

Conditions of Employment:

• This position works Monday through Friday, 8:30- 4:30pm. The Team Lead is required to be on-call on alternate weekends in order to support front line staff on shift. There will be occasional need on evenings, overnights, weekends and holidays.
• The successful candidate will need to provide a criminal record check, child intervention, and a Standard/Intermediate First Aid Certificate. A criminal record will not disqualify you from employment with us; we evaluate each application individually.
• Providing individualized trauma-informed support to clients experiencing complex social, emotional, behavioral, mental health, addiction, housing, and justice-related challenges
• If occasional business use is required, Reliable vehicle, valid Class 5 Driver’s License $2 million liability is required

Why Join enCompass?

• Help shape an innovative supportive housing program for young adults
• Lead a team committed to meaningful, relationship-based services
• Contribute to an organization focused on building safe, inclusive communities

What we offer

• The salary range for this position is $64,733.69-$76,619.22 annually.
• enCompass strives to provide a meaningful work environment through the following:
  • Strong focus on employee wellness and work-life balance
  • Service recognition and employee awards
  • Professional development opportunities
  • Staff team building and appreciation days
  • Competitive health, dental and RRSP benefits

Please include how you heard about the position in the cover letter. Resumes without a cover letter will not be considered.

Only those selected for interviews will be contacted

Building Safe, Inclusive Communities.

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.