Tech Service Specialist VII - Commercial Food Equipment

We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

Garland Commercial Ranges is looking for a Tech Service Specialist VII - Commercial Food Equipment!

Under limited supervision, the Tech Service Specialist VII provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.

Reporting to the Manager, National Service, this position is based in our Mississauga, Ontario facility. This is a full-time, permanent role that is an addition to headcount.

Major Accountability:

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  Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.

  
  


• Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.


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  Warranty review of claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by particular product brand.

  
  

Key Tasks & Responsibilities:

• Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers


• Identifies the source of inquires recieved from for Service Techs, Service agencies, Sales and customers of the product brand


• Responds to routine correspondence requests for service assistance from Service Techs, Service agencies, Sales and customers


• Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand


• Under direction of supervision and\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area


• Participate in on-call rotation supplying technical support to customers and service agencies after normal business hours

Qualifications

• Specialized Skills, Knowledge, and Abilities

• Computer usage, including MS Office skills - Word, Excel and Outlook.


• Ability to communicate well and with tact verbally and in writing.


• In-depth knowledge of product line.


• Strong Gas and Electrical knowledge is a must.


• Ability to read and understand wiring diagrams, part manuals, and service manuals.

• Education and Experience

• Associates or Technical Degree in Engineering


• 3+ years of experience.

• Working Conditions

• Heavy computer use.


• Normal office environment; must be able to sit for long periods


• Must be able to stand/walk/sit for extended periods.


• Heavy phone and computer use.


• May be scheduled on weekends.


• There is on-call duty on a rotating basis for after hour calls.

Artificial Intelligence Disclosure

We may use artificial intelligence‑enabled tools to assist with certain aspects of the recruitment process, such as screening or assessment. These tools support—but do not replace—human decision‑making.

*Garland, a Welbilt brand, has been a leading manufacturer for over 60 years, designing and producing a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in over +100 countries. The facility, based in Mississauga, supports our Garland brand and is a division of Ali Group.

For more information about Garland, visit www.garland-group.com

To explore more Career opportunities at Welbilt, visit https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=20b91199-7058-4d99-8092-cf8b9bd66aa4&ccId=9200748522929_2&lang=en_CA.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business needs.