Technical and Regulatory Quality Specialist - Contract (Onsite- Toronto, ON)

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Please note this is an 18-month contract through approximately February 2028, with a possibility of extension subject to business needs

Job Title: Technical and Regulatory Quality Specialist

Reports to: Manager, Regulatory Compliance

Vacancy status: This posting is for an existing position.

Purpose of the Role

Provide medical laboratory leadership, discipline-specific technical expertise and quality management consultation to Operations and Patient Services. Support regulatory compliance, accreditation readiness, and continuous quality improvement by ensuring that processes, procedures and practices align with applicable regulatory requirements, accreditation standards, scientific advancements, and organizational quality objectives.

Your responsibilities will include:

• Provide troubleshooting, technical and quality assurance/quality systems support for methodologies, equipment and supplies currently in use.
• Ensure department policies, processes, procedures and forms remain current with applicable regulations, legislation, and best practice.
• Support regulatory inspections, accreditation assessments, and internal audits including inspection preparation, evidence gathering, identification of compliance gaps, and follow-up on corrective actions
• Prepare and implement evaluation and validation protocols for new technologies, equipment, software, supplies and procedures.
• Lead in-function projects and act as subject-matter experts for cross-function projects, as appropriate.
• Collaborate with Operations, Patient Services, Specimen Management, Logistics, and other internal stakeholders to support regulatory compliance and operational improvements.
• Coordinate and support quality assurance and quality improvement initiatives, including audits, performance monitoring, investigation of nonconformances, and development and monitoring of corrective and preventive correction plans.
• Liaise with external stakeholders, regulatory bodies, and accreditation organizations, as required.
• Provides support to Medical/Scientific, Supply Chain Management, Business Development, IT and other support departments as required.

What you bring to the role:

• College Diploma in Medical Laboratory Technology or equivalent education and experience.
• In Ontario, current registration with College of Medical Laboratory Technologists of Ontario (CMLTO).
• In British Columbia, current registration with Canadian Society for Medical Laboratory Science (CSMLS).
• Minimum of 3 years previous laboratory experience
• Strong technical and quality systems knowledge and understanding to provide expert technical, regulatory, and scientific support to all customers, internal and external.
• A clear understanding of regulatory compliance processes and the business impact of failing to meet external regulatory requirements.
• Facilitation skills necessary to lead discipline specific teams, and the confidence to conduct audits, issue non-conformance reports requiring correction actions, and follow-up on continues non-compliance.
• The ability to use sound risk management analysis to assess the regulatory and business impact of prioritizing goals.
• Excellent verbal communication skills to effectively communicate decisions and seek input.
• Excellent technical writing skills to support the creation, review, and maintenance of documentation.
• Strong organization, change and project management skills to ensure that deliverables are achieved on schedule and in a controlled manner.
• Strong interpersonal, communication, and stakeholder engagement skills, with the ability to influence cross-functional teams and translate regulatory requirements into practical operational solutions.

This is an in-person role.

Why Join Us?
This is a unique opportunity to leverage your technical expertise and quality management experience to drive meaningful impact across laboratory operations. You'll lead key validation and quality initiatives, influence process improvements, support the adoption of new technologies, and collaborate with cross-functional teams to ensure the highest standards of scientific and regulatory excellence. If you're passionate about quality, innovation, and continuous improvement, this role offers both visibility and the chance to make a lasting impact.

Salary range: $74,941 - $95,549 CAD annually (commensurate with experience).

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!