Publié il y a 2 mois
Technical Client Service Specialist
@ AGAT Laboratories
Calgary, Alberta
En bref
AGAT Laboratories is hiring a Technical Client Services Specialist for its Environmental Division in Calgary. The role is client-facing, linking clients with laboratory and operational teams and managing projects from sample submission through reporting and invoicing. The posting states full-time employment and asks for one to two years of laboratory or customer service experience.
Responsabilités :
- Serve as primary contact for environmental clients
- Monitor projects and communicate status and delays
- Coordinate with laboratory teams on technical questions and reanalysis
- Ensure timely delivery of reports, certificates and invoices
- Maintain accurate client information in company systems
Résumé des exigences :
- Science, environmental or chemistry diploma or degree preferred
- One to two years of laboratory or customer service experience
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Strong computer skills including Microsoft Office
- LIMS experience an asset
Outils et compétences
Source et dates
Site carrière / système de candidatures · jazzhr
- Date publiée par l’employeur
- 2026-09-03
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-10-16
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Laboratoire |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Collégial (DEC) (préféré), Baccalauréat (préféré) |
| Domaines d’études | Science, Environmental Science, Chemistry |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
AGAT Laboratories
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
A North American leader in analytical services, delivering precise & trustworthy results for over 45 years.
Description complète de l’entreprise
Since 1979, AGAT Laboratories has been empowering clients with trustworthy data and unmatched client relations. We support clients with precise analytical testing in meaningful projects from Environmental to Industrial to Energy. Throughout the past four decades, we’ve continued to grow our lab network to take on growing demands in industries such as Metals & Minerals, Life Sciences, Agri-Food, Transportation & Construction, and Forensics. With a full-service approach, and over 40 specialized coast-to-coast laboratories, we’re offering solutions to client challenges throughout North America and beyond. Working with AGAT is collaborative and driven by our purpose — Service Beyond Analysis. We work in partnership with you, taking time to understand your needs. You’ll get the care and attention of a dedicated project manager and passionate experts in science you can trust for routine, specialized, and custom analytical testing. Using developing technologies and modern instrumentation, we provide you with the accuracy you need to feel confident in your decisions, while supporting your projects throughout their life cycles. Rooted in a belief that integrated science leads to innovation, we work with a multidisciplinary approach. Bridging specialties in chemistry, biochemistry, microbiology, geology, engineering, and specialty analysis, our labs work in unison towards strategic decision-making and problem-solving alongside our clients. Leveraging a 45-year history in analytical testing, we continue to look forward to welcoming new labs, clients, and developments in science to help us change the world sample by sample.
- Abonnés LinkedIn
- 57 269
- Personnes associées sur LinkedIn
- 1 018
- Bureaux déclarés
- 2905 12 Street NE, Calgary, Alberta T2E7J2, CA
- 5835 Coopers Avenue, Mississauga, Ontario L4Z 1Y2, CA
- 9770 Route Transcanadienne, St. Laurent, Quebec H4S 1V9, CA
- Unit 122, 11 Morris Drive, Dartmouth, Nova Scotia B3B 1M2, CA
- Catégories d’activité
- Training
- Information Technology
- Cyber Security
- Environmental Consulting
- Health Care
- Software
- Biotechnology
- Medical
- Autres noms enregistrés
- AGAT Laboratories
- Spécialités
- Environmental Chemistry
- Ultra-trace Toxicology
- Agricultural Analysis
- Food Testing
- Geology and Petrology
- Reservoir Characterization
- Air Quality Monitoring
- Oil and Gas Chemistry
- Oilsands Analysis
- Routine Core
- Mining Geochemistry
- Tribology
- and analysis
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Since 1979, AGAT Laboratories has been empowering clients with trustworthy data and unmatched client relations. We support clients with precise analytical testing in meaningful projects from Environmental to Industrial to Energy. Throughout the past four decades, we’ve continued to grow our lab network to take on growing demands in industries such as Metals & Minerals, Life Sciences, Agri-Food, Transportation &…
| Champ | Valeur |
|---|---|
| Secteur | Professional Services |
| Taille | 1,001-5,000 employees |
| Siège social | Calgary, Alberta |
| Type d’organisation | Privately Held |
| Fondée en | 1979 |
| Spécialités | Environmental ChemistryUltra-trace ToxicologyAgricultural AnalysisFood TestingGeology and PetrologyReservoir CharacterizationAir Quality MonitoringOil and Gas ChemistryOilsands AnalysisRoutine Core |
| Offres sur Jobsy | 67 |
| Voir la page |
Your future is bright at AGAT
AGAT Laboratories is seeking a Technical Client Services Specialist to join our Environmental Division in Calgary.
This is not a traditional customer service position – it is an opportunity for a technically minded, ambitious individual to become an important link between our clients and our laboratory operations. You will work directly with clients, understand their analytical needs, coordinate with our scientific and operational teams, solve problems and help ensure an exceptional client experience. We are looking for someone who wants to build a career—not simply fill a position. For this opportunity, we are seeking someone who can combine technical aptitude with exceptional people skills.
The Opportunity:
As a Technical Client Services Specialist, you will develop a strong understanding of environmental laboratory services while building relationships with clients and working closely with AGAT's laboratory professionals.
You will take ownership of the client experience from sample submission through analysis, reporting and final delivery. This position offers exposure to laboratory operations, technical services and client management and provides an opportunity to develop broader responsibilities as your knowledge and capabilities grow.
For an individual with initiative, strong communication skills and an interest in science, this can be the beginning of a rewarding long-term career with AGAT. Above all, you will help deliver AGAT's commitment to Service Beyond Analysis.
What you will be doing:
- Serve as a primary point of contact and trusted resource for Environmental clients.
- Build and maintain strong client relationships through face-to-face meetings, telephone conversations and ongoing communication.
- Develop an understanding of each client's business, analytical requirements and expectations.
- Act as the link between clients and AGAT's laboratory and operational teams.
- Take ownership of client projects and help ensure commitments are met.
- Monitor projects and work orders as they progress through the laboratory.
- Proactively communicate project status, laboratory updates and potential turnaround-time delays.
- Coordinate with laboratory and operational teams regarding client projects, technical questions and reanalysis requirements.
- Communicate sample integrity concerns and work with clients and laboratory personnel toward appropriate solutions.
- Ensure accurate and timely delivery of sample receipt notifications, certificates of analysis, reports, exports and invoices.
- Identify opportunities to improve analytical packages, reporting formats and the overall client experience.
- Maintain accurate client information and special instructions within AGAT's systems.
- Participate in ongoing technical, client-service and professional development.
Who we are looking for:
- A diploma or degree in Science, Environmental Science, Chemistry or a related discipline, or an equivalent combination of client-facing experience is preferred.
- Minimum one to two years of laboratory or customer service experience.
- Excellent verbal and written communication skills.
- Confidence communicating directly with clients and technical professionals.
- The ability to develop relationships and earn the trust of clients and colleagues.
- Strong organizational and time-management skills.
- Excellent attention to detail and a commitment to quality.
- Initiative, curiosity and strong problem-solving ability.
- The confidence to take ownership of an issue and follow it through to resolution.
- The ability to work effectively in a fast-paced environment while managing competing priorities.
- Strong computer skills, including Microsoft Office. Experience with Laboratory Information Management Systems (LIMS) or reporting systems is an asset.
- A collaborative approach and genuine desire to learn and develop.
Who We Are:
AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.
We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.
Our Commitment to Community and Philanthropy:
At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.
Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.
Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.
Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.
Inclusion and Diversity:
AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:
We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.
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