Publié il y a 14 jours
Technical Expert
@ Loc Software
Laval, Québec
En bref
LOC Software is hiring a Technical Expert to mentor technical support staff, act as the escalation point for complex issues, and improve support processes. The role requires more than 10 years of technical and application support experience, with payment and peripheral device integration skills. The posting offers hybrid work with 3 weeks of minimum vacation from the first year.
Responsabilités :
- Mentor and coach technical support staff
- Serve as escalation point for complex technical issues
- Review support processes and documentation for continuous improvement
Résumé des exigences :
- 10+ years of technical and application support experience
- Root-cause analysis and multitasking under pressure
- Payment and peripheral device integration (OPOS, JavaPOS, PinPad)
- Retail POS knowledge (asset)
- Cloud knowledge (AWS and/or Azure)
Outils et compétences
Avantages mentionnés
Source et dates
Type de source non vérifié · cats
- Date publiée par l’employeur
- 2026-10-23
- Première détection par notre source
- 2026-10-23
- Mise à jour du dossier source
- 2026-11-04
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Service à la clientèle |
| Expérience | 10 an(s) et plus |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Congés payés généreux, Régime de retraite |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Loc Software
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Optimizing Retail Performance
Description complète de l’entreprise
For over 30 years, LOC Software has been at the forefront of retail technology. Our configurable suite of solutions empowers high-volume, independent merchants to optimize retail performance. Its flagship suite of software modules, ThriVersA, includes point of sale, back office, headquarters, eCommerce, self-service, loyalty, and more, giving retailers the freedom to design the solution that supports their unique processes and workflows. Our cloud and on-premises retail solutions provide the flexibility to access and manage operations from anywhere, ensuring your business runs smoothly, whether you’re in-store, at headquarters, or on the go.
- Abonnés LinkedIn
- 7 070
- Personnes associées sur LinkedIn
- 116
- Bureaux déclarés
- 1867 Rue Berlier, Laval, Quebec H7L 3S4, CA
- 8408 Six Forks Rd, Suite 203, Raleigh, North Carolina 27615, US
- Autres noms enregistrés
- LOC Software
- Spécialités
- Point of Sale Systems
- Inventory Control
- Merchandising Management
- Headquarters and Host
- Customer Loyalty & Analytics
- Mobility & E-Commerce Applications
- and Targeted Transaction Based Promotions
- Le profil indique une agence de recrutement
- Non
For over 30 years, LOC Software has been at the forefront of retail technology. Our configurable suite of solutions empowers high-volume, independent merchants to optimize retail performance. Its flagship suite of software modules, ThriVersA, includes point of sale, back office, headquarters, eCommerce, self-service, loyalty, and more, giving retailers the freedom to design the solution that supports their unique…
| Champ | Valeur |
|---|---|
| Secteur | Software Development |
| Taille | 51-200 employees |
| Siège social | Laval, Quebec |
| Type d’organisation | Privately Held |
| Fondée en | 1987 |
| Spécialités | Point of Sale SystemsInventory ControlMerchandising ManagementHeadquarters and HostCustomer Loyalty & AnalyticsMobility & E-Commerce Applicationsand Targeted Transaction Based Promotions |
| Offres sur Jobsy | 7 |
| Voir la page |
Build What’s Next in Retail Technology
At LOC, you'll join a collaborative team dedicated to shaping the future of retail. We foster an environment where people feel supported, challenged, and empowered; believing this is key to great work. You'll have the opportunity to build your career, whether you're innovating new solutions, providing customer support, or driving initiatives across teams. We value ownership, continuous learning, and forward thinking in everything we do.
Who is LOC Software?
For over 30 years, LOC Software has delivered retail technology that drives performance. Our configurable, modular platform, including ThriVersA, empowers high-volume independent merchants across many retail environments including retail, grocery, pharmacy and fuel with POS, back office, eCommerce, loyalty, and more. With cloud and on-premises flexibility, we enable retailers to operate, adapt, and grow, anywhere.
Your main challenges
- Act as a mentor and provide advice, coaching, and training to technical support staff.
- Be the escalation person when it comes to complex technical issues.
- Strong problem-solving skills, able to multitask, solid root causes analysis, and work under pressure.
- Review all technical support-related processes and documentation for continuous improvement.
What You Bring with you
- +10 years of experience in technical and application support.
- A proactive problem-solver skilled in root-cause analysis, capable of managing multiple priorities under pressure.
- Payment and peripheral devices integration experience (OPOS, JavaPOS, PinPad integration).
- Retail knowledge in particular POS processes would be an asset.
- Cloud solution knowledge (AWS and/or Azure).
Our Great Benefits
- Minimum of 3 weeks of vacation from the first year;
- Group insurance, long-term disability, medication, dental, eyes…
- Pension plan with employer contribution after 1 year
- 5 mobile days after 3 months
- Work flexibility: Hybrid, Face-to-face
*The use of the masculine gender in this document is for the sole purpose of brevity*
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