Technical Product Manager

About the Centre for Effective Practice

The Centre for Effective Practice (CEP) is one of the largest independent knowledge translation organizations for primary care in Canada. We bring together knowledge, evidence, expertise, and resources to ensure frontline providers have the information they need to deliver high-quality care and improve patients' health outcomes. In Ontario alone, our work reaches over 18,000 healthcare providers each year through established relationships with key organizations, medical schools, colleges, and associations.

As a federally incorporated not-for-profit organization, CEP identifies barriers to optimal practice and develops practical, evidence-informed solutions. Our work spans evidence synthesis, clinical tool and pathway development, quality improvement, and integration of evidence into digital decision-support systems.

Benefits of Working at CEP

• An entrepreneurial environment that prioritizes autonomy and flexibility
• A collaborative, supportive (and genuinely collegial) team
• Comprehensive benefits package from day one
• Vacation entitlement starting at 4 weeks annually (per 1.0 FTE)
• Career development opportunities, including an annual professional development budget
• Flexible hybrid work model

Position: Technical Product Manager

CEP is seeking an experienced Technical Product Manager to provide technical leadership across its digital health initiatives. Working at the intersection of evidence-informed care, technology and product development, this role helps translate organizational priorities and user needs into practical, reliable and sustainable digital solutions.

Working with clinical, content, design, evaluation and technical colleagues, you will guide technical planning and solution development, manage external development partners and support implementation and ongoing improvement. You will bring the practical experience and judgment needed to assess technical options, make decisions, resolve problems and communicate clearly with technical and non-technical stakeholders.

Key Responsibilities

Digital strategy planning

• Contribute to CEP’s digital strategy by identifying opportunities for technology to improve how evidence is accessed, applied and integrated into care.
• Assess proposed initiatives and technology options, considering user needs, technical feasibility, organizational capacity, cost, risk and long-term sustainability. Provide clear recommendations to CEP leadership.

Technical planning and solution design

• Translate organizational, clinical and user needs into clear requirements and appropriate technical approaches. Guide decisions about system design, integrations, data flows and infrastructure.
• Work with development partners and relevant specialists to assess options, manage dependencies and resolve technical issues. Incorporate privacy, security, accessibility, reliability and maintainability into planning and design.

Product development and delivery

• Lead the planning, development and ongoing improvement of digital products and solutions, maintaining roadmaps, backlogs and delivery plans appropriate to each initiative.
• Establish priorities, scope, acceptance criteria and delivery expectations. Make trade-offs visible, address challenges and keep stakeholders informed about progress, risks and decisions.
• Balance new development with maintenance, technical improvements and emerging organizational needs, aligning commitments with available resources.

Partner, stakeholder and vendor management

• Manage relationships with external development and technology partners, ensuring alignment with CEP’s objectives, technical requirements and quality expectations.
• Define and oversee statements of work, estimates, budgets, deliverables and changes to scope within CEP’s approval processes. Assess delivery against agreed commitments and address concerns early.
• Build effective working relationships across internal teams, users and partners, translating between clinical, operational and technical perspectives to support shared decisions.

Quality and continuous improvement

• Lead CEP’s acceptance and release processes, verifying delivery against agreed requirements through documented testing and validation. Coordinate appropriate clinical, privacy and security reviews.
• Guide technical readiness for pilots and implementation, including integrations, access, support arrangements and issue resolution.
• Define and track measures of adoption, usability and performance. Work with users and evaluation colleagues to understand workflows and use findings to guide improvements.

Team guidance and organizational capability

• Provide practical technical guidance to interdisciplinary teams, clarify responsibilities and support timely decisions. Identify where additional expertise is needed and coordinate appropriate support.
• Ensure architecture, integrations, technical decisions, supplier obligations and operating procedures are documented. Maintain appropriate organizational access to technical assets and secure systems, supporting continuity and effective handovers.
• Strengthen CEP’s approaches to technical planning, documentation, development oversight and knowledge sharing.

Qualifications

Required experience and technical expertise

• Five or more years of relevant experience in technical product management, software development, solution architecture or technical delivery, including responsibility for planning and delivering digital solutions from requirements through implementation and ongoing improvement.
• Demonstrated hands-on technical experience and the ability to assess proposed solutions, challenge estimates and work directly with engineers to resolve delivery problems.
• Experience managing external development partners, including statements of work, scope and change control, estimates, delivery budgets and acceptance of contracted deliverables.
• Practical understanding of web applications, APIs, data models, system integrations and cloud hosting, including how architecture choices affect cost, security, reliability and future development.
• Ability to interpret code and technical documentation, work with data and use API testing or diagnostic tools to investigate issues and validate delivery.
• Experience writing requirements and acceptance criteria, managing a prioritized backlog and leading testing and release decisions. Familiarity with version control, development and test environments, automated testing, deployment processes and monitoring.
• Strong stakeholder management and communication skills, with the judgment to make decisions, set expectations, explain technical trade-offs and escalate issues constructively.
• A degree in computer science, software engineering, information systems or a related discipline, or an equivalent combination of education and relevant practical experience.

Additional assets

• Experience in digital health, including clinical workflows and electronic medical record (EMR) or electronic health record (EHR) integration.
• Experience with AI-enabled products, including large language model integration, retrieval from curated knowledge sources, evaluation and monitoring of outputs, and management of model or content changes.
• Experience translating structured evidence or complex content into digital products, and familiarity with healthcare interoperability standards such as HL7 FHIR.

Position Details

• Salary: $75,000-$110,000
• Closing date: This is a call for applications that will remain open until the position is filled
• Location: Toronto, Ontario (hybrid)
• Term: Full-time contract, 12 months with potential for extension
• Start Date: Immediate

Recruitment Information

The Centre for Effective Practice is committed to diversity, accessibility, equity, inclusion and respect and encourages qualified individuals of all genders and sexual orientation, Indigenous communities, racialized groups and persons with disabilities to apply. Accommodation will be offered to all candidates taking part in all aspects of the selection process.

This posting is for an existing vacancy. The role’s responsibilities and technical requirements have been updated to reflect CEP’s evolving needs.

CEP may use artificial intelligence to screen or assess applicants for the position.

We thank you for your interest in advance. Only short-listed and/or successful candidates will be contacted by The Centre for Effective Practice.