Publié le mois dernier
Technical Services Lead
@ Dael Thermal Group
Concord, Ontario
En bref
Dael Thermal Group is hiring a Technical Services Lead to review completed HVAC/R field work, guide technicians, and build quotations for customers. The role is office-based, requires a Valid Ontario 313A certificate and a Valid Ontario G1 Gas Technician certificate, and needs at least ten years of commercial or industrial HVAC/R field experience.
Responsabilités :
- Review service tickets and completed field work for quality and accuracy
- Advise technicians and clarify technical information
- Prepare quotes for follow-up and pull-through work
- Communicate with customers on quoted work and follow up
- Report quality issues to management
Résumé des exigences :
- Valid Ontario 313A Refrigeration and Air Conditioning Systems Mechanic certificate
- Valid Ontario G1 Gas Technician certificate
- Minimum ten years of commercial or industrial HVAC/R field experience
- Experience quoting HVAC/R repair and retrofit work
- Experience with field service management software such as BuildOps
- Valid Ontario driver's licence
Outils et compétences
Source et dates
Site carrière / système de candidatures · greenhouse
- Date publiée par l’employeur
- 2026-09-30
- Première détection par notre source
- 2026-10-12
- Mise à jour du dossier source
- 2026-10-12
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Opérations |
| Expérience | 10 an(s) et plus |
| Déplacements | avion : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | 313A Refrigeration and Air Conditioning Systems Mechanic Certificate of Qualific, G1 Gas Technician Certificate, Ontario driver's licence |
| Permis de conduire | exigé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Dael Thermal Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
HVAC, Combustion, Combustion Food Industry, Refrigeration & Chillers, Preventative Maintenance, Turn-Key Installations
Description complète de l’entreprise
Complete industrial and commercial solutions: • Combustion • Refrigeration • Chillers • HVAC • Plumbing • Electrical • Turn-key Installations IMMEDIATE SERVICE. SAFETY. EXPERTISE. Make One Call. We Do It All. Rely on us - 7/24/365. 1-866-401-8800 A desire to serve and the technical expertise to deliver that service go hand in hand. We service all equipment brands and types in commercial and industrial— with a smile, when you need us. With customers across Ontario (and beyond) our expertise spans a broad range of industries, including: • Auto Parts Manufacturing • Food Manufacturing • Service Industries • Property Management • Warehousing • Custom Home Builders • Other Manufacturing Industries • Retail Buildings • Government PROCESSES: Combustion, Refrigeration, HVAC, Energy Management and Environmental Process Solutions. INCENTIVE OPPORTUNITIES: We work collectively with energy rebate incentive programs to ensure the most cost-effective solutions for your turn-key capital projects. EXPERIENCED TEAM: Our licensed technicians have G1, 313A, 313D, 308A, TSSA, and various other health and safety certifications. All employees receive ongoing training and are re-certified annually. Preventative Maintenance Contracts...Turn-key Installations...Critical Situations... WE’RE THERE TO SUPPORT YOU WHEN YOU NEED US! 7/24/365.
- Abonnés LinkedIn
- 830
- Personnes associées sur LinkedIn
- 29
- Bureaux déclarés
- Dael Thermal Group, 50 Airview Road, Unit 17, Toronto, Ontario M9W 4P2, CA
- Simcoe Benchmark, 3- 364 St. Vincent St, Barrie, Ontario L4M 4A5, CA
- Autres noms enregistrés
- Dael Thermal Group
- DAEL Thermal Group Inc.
- Spécialités
- HVAC
- Process Combustion
- Refrigeration
- Ventilation
- Turn-key Installations
- Heating
- and Chillers
- Le profil indique une agence de recrutement
- Non
Complete industrial and commercial solutions: • Combustion • Refrigeration • Chillers • HVAC • Plumbing • Electrical • Turn-key Installations IMMEDIATE SERVICE. SAFETY. EXPERTISE. Make One Call. We Do It All. Rely on us - 7/24/365. 1-866-401-8800 A desire to serve and the technical expertise to deliver that service go hand in hand. We service all equipment brands and types in commercial and industrial— with a…
| Champ | Valeur |
|---|---|
| Secteur | Construction |
| Taille | 51-200 employees |
| Siège social | Toronto, Ontario |
| Type d’organisation | Privately Held |
| Fondée en | 1982 |
| Spécialités | HVACProcess CombustionRefrigerationVentilationTurn-key InstallationsHeatingand Chillers |
| Offres sur Jobsy | 2 |
| Voir la page |
POSITION TITLE: Technical Services Lead (TSL)
DEPARTMENT/DIVISION: Service Division
Reports to: VP of Operations
Supervises: N/A
POSITION OVERVIEW:
The Technical Services Lead is responsible for ensuring that the services delivered by DAEL meet the company’s technical and quality standards. This office-based role reviews completed field work, provides technical guidance to technicians, ensures service tickets are accurate and complete, and develops quotations based on technician findings and recommendations.
The Technical Services Lead serves as a critical link between completed field work and final customer invoicing, helping ensure technical quality, accurate documentation, and timely identification of follow-up work.
RESPONSIBILITIES:
- Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
- Correspond with technicians to clarify any technical information
- Report quality issues or concerns to management, work through resolutions when applicable/directed
- Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers’ long-term goals
- Extract pull-through work from service calls and preventative maintenance visits
- Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
- Develop meaningful relationships with customers to encourage trust and loyalty
- Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
- Follow up with customers on quoted work and coordinate with service team if approved
- Stay current with changing industry standards
- Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
- Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
- Work with management to meet company goals and deliverables
MINIMUM QUALIFICATIONS
Education, Licensing & Experience
- Valid Ontario 313A Refrigeration and Air Conditioning Systems Mechanic Certificate of Qualification in good standing.
- Valid Ontario G1 Gas Technician Certificate in good standing.
- Minimum ten (10) years of hands-on field experience in commercial and/or industrial HVAC/R and mechanical service.
- Demonstrated advanced technical knowledge and ability to diagnose complex HVAC/R and combustion equipment and provide technical guidance to field technicians.
- Experience scoping and quoting HVAC/R and mechanical repair, replacement and retrofit work, including estimating labour and material requirements.
- Experience using field service management software (e.g., BuildOps) to review service tickets, equipment history, labour, materials, documentation and job information.
- Strong working knowledge of applicable Ontario codes, regulations and industry standards.
- Valid Ontario driver’s licence.
PREFERRED QUALIFICATIONS
- Industrial HVAC/R and combustion experience.
- Previous experience mentoring or providing technical support to field technicians.
- Strong communication, organization and computer skills.
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