Publié il y a 6 jours
Technical Solutions Specialist
@ BusPlanner
Toronto, Ontario
En bref
BusPlanner is hiring a Technical Solutions Specialist on its Projects team to troubleshoot, configure and implement its K-12 transportation software for clients. The role covers configuring system settings, workflows and integrations, resolving client-reported issues, and supporting reporting cycles. The posting states a full-time, remote-friendly role with flexible hours and a competitive salary plus performance bonuses.
Responsabilités :
- Configure system settings, forms, workflows, user roles and integrations
- Diagnose and resolve client-reported issues across the product suite
- Support feature rollouts, product updates and upsell installations
- Assist with government and ministry reporting cycles
Résumé des exigences :
- 3-5 years of technical support or implementation experience
- Strong troubleshooting and analytical skills
- Comfort with SaaS applications; SQL or system administration an asset
- Excellent written and verbal communication with a client-service mindset
- K-12 transportation or edtech experience a plus
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · workable
- Date publiée par l’employeur
- 2026-11-03
- Première détection par notre source
- 2026-11-03
- Mise à jour du dossier source
- 2026-11-03
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 3 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile, Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Horaire flexible, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
BusPlanner
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
All-in-One Student Transportation Platform
Description complète de l’entreprise
We're transforming how school districts move students safely and efficiently across North America. BusPlanner is the all-in-one student transportation platform trusted by hundreds of school districts to power smarter, safer, and more cost-effective operations. From intelligent routing and real-time GPS tracking to seamless parent communication and dispatch management, everything runs on a single, intuitive platform built for modern transportation teams. The result? Lower operational costs. Better service delivery. Enhanced student safety. And the data-driven insights you need to plan for tomorrow while managing today. Whether you're running a small fleet or coordinating a complex network across multiple campuses, BusPlanner gives you the control and flexibility to adapt, scale, and stay ahead. Our customers don't just manage transportation. They revolutionize it. Ready to see what's possible? Let's talk about the future of student transportation.
- Abonnés LinkedIn
- 12 903
- Personnes associées sur LinkedIn
- 54
- Bureaux déclarés
- 245 Bathurst Dr, Waterloo, Ontario N2V 2E4, CA
- 3661 Sunset Ave, Suite 136, Rocky Mount, NC 27804, US
- Catégories d’activité
- Software
- Transportation
- Management Consulting
- Autres noms enregistrés
- BusPlanner
- Spécialités
- Student Transportation Management Software and Route Planning Services
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
We're transforming how school districts move students safely and efficiently across North America. BusPlanner is the all-in-one student transportation platform trusted by hundreds of school districts to power smarter, safer, and more cost-effective operations. From intelligent routing and real-time GPS tracking to seamless parent communication and dispatch management, everything runs on a single, intuitive platform…
| Champ | Valeur |
|---|---|
| Secteur | Software Development |
| Taille | 51-200 employees |
| Siège social | Waterloo, Ontario |
| Type d’organisation | Privately Held |
| Fondée en | 1983 |
| Spécialités | Student Transportation Management Software and Route Planning Services |
| Offres sur Jobsy | 6 |
| Voir la page |
Position Summary
The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations, while building the technical depth needed to take on increasingly complex, higher-level work over time.
Key Responsibilities
Configuration & Implementation
- Configure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs.
- Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
- Support new feature rollouts, product updates, and upsell installations across all product lines.
- Help build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly).
Client & Cross-Functional Collaboration
- Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
- Communicate clearly with clients to understand reported issues, set expectations, and confirm resolution.
- Help build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team.
Product Support & Troubleshooting
- Diagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.
- Investigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.
Reporting & Compliance Support
- Assist with government and ministry reporting cycles and related data validation as required.
- Support seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned.
Requirements
- 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
- Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
- Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
- Excellent written and verbal communication skills, with a client-service mindset.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.
Benefits
- Competitive salary and performance-based bonuses.
- Full health and wellness benefits.
- Flexible work hours and remote-friendly setup.
- Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
- A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.
Journal
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