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Publié le mois dernier

Technical Support Specialist

@ ShipTime Inc.

Toutes ses offres Site Web

Oakville, Ontario

50k–60k $/anSur placeTemps plein2+ ans d’expérience
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SIGNAUX

En bref

ShipTime Inc. is hiring a Technical Support Specialist to troubleshoot its SaaS shipping and eCommerce platform, carrier connections and API integrations, and to provide internal IT support. The role is hybrid, full-time, with a salary of $50,000 to $60,000 CAD per year.

Salaire :

50 000 $–60 000 $ par année

Responsabilités :

  • Investigate and resolve escalated technical support tickets
  • Diagnose platform, carrier and API integration issues
  • Manage internal IT inventory and employee device provisioning
  • Provide hardware, software and workstation troubleshooting
  • Create troubleshooting guides and knowledge base articles

Résumé des exigences :

  • 2 to 5 years in technical support roles
  • Experience supporting SaaS or web applications
  • Understanding of REST APIs, JSON and HTTP
  • Familiarity with Shopify or WooCommerce
  • Excellent English and French communication skills

Outils et compétences

GitHubPostmanSQLZendeskFreshdeskHubSpotShopifyWooCommerceChatGPTGitHub Copilot

Avantages mentionnés

Soins dentairesSoins de la vueCongés payés
Source et dates

Site carrière / système de candidatures · rippling

Date publiée par l’employeur
2026-10-09
Première détection par notre source
2026-10-09
Mise à jour du dossier source
2026-10-16

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience2 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
Avantages mentionnésCongés payés généreux, Aide au transport en commun

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

ShipTime Inc.

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Helping businesses ship local, national, and global with free tools, eCommerce integrations, & discounted parcel & LTL.

Description complète de l’entreprise

ShipTime is a shipping platform built to help businesses reduce costs, simplify fulfillment, and Ship Smarter. Designed for both business and personal shippers, ShipTime brings discounted courier rates, powerful tools, and eCommerce integrations together in one place. Users can compare rates from top national and international couriers in seconds for parcels, envelopes, and LTL freight. Whether shipping locally, across Canada, or internationally, ShipTime provides clear pricing, reliable delivery options, and flexible services to support everyday shipping or seasonal volume. ShipTime is free to use and includes many tools that help businesses work more efficiently. For example, eCommerce integrations with Shopify, WooCommerce, BigCommerce, and more allow automatic order syncing and real time rates at checkout. Customizable Branded Tracking pages help keep customers informed while maintaining a consistent brand experience. Shipping insurance is available at discounted rates with fast claims resolution, and LTL freight users benefit from expanded carrier options and higher coverage limits. Every ShipTime user has access to bilingual Heroic Support™, available by phone, live chat, or email. Whether it’s choosing the right service, managing cross border shipments, or navigating platform tools, the team is ready to help. ShipTime supports businesses of all sizes with the tools, savings, and reliability needed to Ship Smarter every day.

Abonnés LinkedIn
1 099
Personnes associées sur LinkedIn
31
Bureaux déclarés
  • 700 Dorval, Unit 700, Oakville, Ontario L6K 3V3, CA
Autres noms enregistrés
  • ShipTime
Spécialités
  • Shipping
  • Freight
  • LTL
  • Courier
  • eCommerce
  • startups
  • parcel delivery
  • international shipping
  • same day delivery
  • business shipping
  • and personal shipping
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

ShipTime is a shipping platform built to help businesses reduce costs, simplify fulfillment, and Ship Smarter. Designed for both business and personal shippers, ShipTime brings discounted courier rates, powerful tools, and eCommerce integrations together in one place. Users can compare rates from top national and international couriers in seconds for parcels, envelopes, and LTL freight. Whether shipping locally…

ChampValeur
SecteurFreight and Package Transportation
Taille11-50 employees
Siège socialOakville, Ontario
Type d’organisationPublic Company
Fondée en2008
SpécialitésShippingFreightLTLCouriereCommercestartupsparcel deliveryinternational shippingsame day deliverybusiness shipping
Offres sur Jobsy3
LinkedInVoir la page
Description

ShipTime & Paid Inc. are innovative SaaS companies that empower small and medium-sized businesses across North America with an all-in-one platform for eCommerce, payment processing, and shipping. Our integrated solutions help businesses streamline operations, reduce costs, and grow with confidence.

Through our ShipTime platform, we provide access to preferred shipping rates from leading carriers, including DHL, FedEx, and Purolator, and partner with trusted organizations such as Costco and CFIB to deliver smart, cost-effective shipping solutions. Together, we're transforming the way businesses manage their online presence, payments, and fulfillment.

As a key member of our team, you’ll be working within a fast-growing, fun technology company that provides an inspiring environment, a positive culture, and great people! This role combines customer-facing technical support, troubleshooting of our SaaS platform and integrations, and internal IT support.

Key Responsibilities:

  • Work closely with our Heroic Support team to investigate, troubleshoot, and resolve escalated technical issues.
  • Take ownership of support tickets from initial investigation through resolution, ensuring timely follow-up and clear communication.
  • Independently diagnose issues involving our platform, carrier connections, APIs, and eCommerce integrations.
  • Analyze application logs, API requests/responses, and system behaviour to identify root causes before escalating to Development when necessary.
  • Assist customers and developers through technical calls with API connections, plugins, and integrations.
  • Manage internal IT inventory, company devices, and equipment provisioning for employee onboarding and offboarding.
  • Provide general internal IT support, including hardware, software, and workstation troubleshooting.
  • Utilize GitHub, AI tools, and technical documentation to research issues, improve workflows, and collaborate with Development.
  • Create and maintain troubleshooting guides, technical documentation, and knowledge base articles.
  • Identify recurring issues and proactively recommend improvements to support processes and the customer experience.

Qualifications:

  • Strong technical troubleshooting and analytical skills, with a demonstrated ability to independently research and solve problems.
  • Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
  • Experience supporting SaaS platforms, web applications, or other software-based products.
  • Familiarity with eCommerce platforms such as Shopify and WooCommerce.
  • Understanding of REST APIs, JSON, HTTP requests, and common integration issues.
  • Familiarity with GitHub and AI-powered tools such as ChatGPT, GitHub Copilot, or similar solutions.
  • General knowledge of computer hardware, operating systems, and IT troubleshooting.
  • Strong organizational skills, attention to detail, and the ability to manage competing priorities.
  • A proactive, accountable, and resourceful mindset, with the initiative to investigate unfamiliar issues and see them through to resolution.

Skills:

  • 2-5 years experience in Technical Support related roles
  • Excellent English and French verbal and written communication skills
  • Experience with SQL, including querying and investigating database records.
  • Familiarity with Java, JavaScript, HTML/CSS, or other programming languages.
  • Experience with Postman, application logs, or API troubleshooting tools.
  • Experience with IT asset management, equipment provisioning, or employee onboarding/offboarding.
  • Experience with HubSpot, Zendesk, Freshdesk, or similar ticketing platforms.
  • Experience in shipping, logistics, or eCommerce technology.

What we offer:

  • We’re in this together - our success relies on working together as a team with other departments and we promote a highly supportive and respectful environment
  • FUN! - You’ll have the opportunity to work each day with fun, passionate individuals. Whether it’s a summer outing or friendly competitive contests there’s always a company event on-going.
  • Engage with customers and partners from across the country, spanning many industries.

Benefits:

  • Full benefits package (vision, dental, etc.)
  • Paid Vacation Time
  • Company Events
  • On-site parking

About the role

Job Type: Full-Time

Salary: $50,000-60,000 CAD/year

Remote Work: Hybrid

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