Publié il y a 2 mois
Telecommunication Student
@ Co-operators
Guelph, ON · Mississauga, ON · Burlington, ON · Toronto, ON
En bref
CGL, a Canadian financial services co-operative, is hiring a Telecommunication Student on a 16-week full-time internship in its Information Technology team. The student supports the Genesys Cloud telephony platform through user administration and daily incident troubleshooting, working hybrid with 2 days per week in the office at Guelph, Burlington or Mississauga. The expected pay is $23 to $27 per hour.
Salaire :
23 $–27 $ de l’heure
Responsabilités :
- Process user additions, deletions and changes in Genesys Cloud
- Maintain user profiles, extensions, DIDs and queue assignments
- Troubleshoot daily telephony incidents
- Recommend workflow and documentation improvements
- Collaborate with Service Desk and platform support teams
Résumé des exigences :
- Pursuing a bachelor's degree, preferably in IT
- Strong analytical and critical thinking skills
- Excellent written and verbal communication
- English required, French an asset
- Available to work from Guelph, Burlington or Mississauga office
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2026-09-18
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-11-06
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | TI |
| Heures par semaine | 40 (estimé) |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Vérifications | casier judiciaire |
| Formation | Baccalauréat (préféré) |
| Domaines d’études | Information Technology, Telecommunications |
| Avantages mentionnés | Horaire flexible |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Co-operators
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
All your investing and insurance needs in one place. 🍁Proudly Canadian since 1945.
Description complète de l’entreprise
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations. We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming. With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first. Proudly Canadian since 1945.
- Abonnés LinkedIn
- 71 299
- Personnes associées sur LinkedIn
- 7 905
- Bureaux déclarés
- 101 Cooper Dr, Guelph, Ontario N1C 0A4, CA
- 1920 College Avenue, Regina, SK, CA
- 6700 Macleod Trail SE, Calgary, AB, CA
- 151 North Service Road, Burlington, ON L7R 4C2, CA
- 2000, McGill College, bureau 810, Montréal, Québec H3A 3H3, CA
- Catégories d’activité
- Education
- EdTech
- Insurance
- E-Learning
- Autres noms enregistrés
- Co-operators
- Spécialités
- Home
- Auto
- Life
- Investments
- Group
- Business
- Farm
- Travel
- Commercial
- and Wealth
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We…
| Champ | Valeur |
|---|---|
| Secteur | Financial Services |
| Taille | 5,001-10,000 employees |
| Siège social | Guelph, Ontario |
| Type d’organisation | Privately Held |
| Spécialités | HomeAutoLifeInvestmentsGroupBusinessFarmTravelCommercialand Wealth |
| Offres sur Jobsy | 187 |
| Voir la page |
Company: CGL
Department: Information Technology
Employment Type: Student
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.
As the Co-op Student you will provide technical support for the enterprise telephony platform, Genesys Cloud. In this role, you will be responsible for completing administrative tasks and troubleshooting technical incidents to ensure reliable system performance.
How you will create impact:
- Completion of daily tasks
- Efficiently process user additions, deletions, and changes within Genesys Cloud, ensuring employees have timely and accurate access to the telephony platform and correct features.
- Minimize onboarding delays and reduce downtime by maintaining accurate user profiles, extensions/DID’s, queue assignments, etc.
- Troubleshooting of daily incidents
- Proactively and reactively troubleshoot telephony-related incidents, including call quality issues, connectivity problems, and configuration errors.
- Recommend improvements to workflows, documentation, and support models when inefficiencies are discovered.
- Collaborate with support teams (Service Desk, Technical Platform Support, etc.) to assist with troubleshooting or to streamline escalation paths and processes.
To join our team:
- You are pursuing a bachelor's degree, preferably in Information Technology or a related discipline.
- Strong analytic and critical thinking skills, with attention to detail.
- Excellent communication (written and verbal) and collaboration skills
- Bilingual language capabilities in English and French will be an asset.
- Organized, curious, and willing to ask questions.
- Interest in the insurance industry and a desire to learn.
- Available to work from our Guelph, Burlington, or Mississauga office.
How you will succeed:
- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support your peers.
- You are able to follow both written and verbal instructions.
- You work well independently to manage requests and troubleshoot issues, while also collaborating effectively with teams to resolve incidents and improve overall telephony operations.
What you need to know:
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
What’s in it for you?
- Length of internship of 16 weeks
- Personal days, flexible work schedule
- Possibility to extend contract during your studies
Salary information
Expected hourly range $23/h - $27/h
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