Temporary Contract: Healthcare Security Dispatch Officer - Dartmouth General Hospital

Role Overview

As a Healthcare Dispatch Officer at Dartmouth General Hospital, you serve as the critical communication link ensuring safety and swift response across the facility. This is a full-time, temporary position providing maternity leave coverage in Dartmouth, Nova Scotia.

In this role, you will answer incoming calls, prioritize security responses, dispatch personnel to alarms, and maintain accurate logs. Dartmouth General Hospital serves over 120,000 residents across acute, emergency, and critical care departments. Having an organized, calm operator managing dispatch communications allows doctors, nurses, and security staff to focus on patient care and site safety. If you excel at staying composed under pressure, managing competing priorities, and supporting others, this position offers a steady, meaningful role in healthcare security operations.

What Success Looks Like

Success in this role relies on clear communication, quick decision-making, and consistent organization.

On a day-to-day basis, you will:

• Answer incoming calls calmly and professionally, evaluating each situation to prioritize urgency.

• Dispatch security officers to alarm calls and requests for service promptly and accurately.

• Monitor alarm notification systems, ensuring all events are logged according to site protocols.

• Maintain and update client alarm accounts and security records.

• Issue hospital identification cards to authorized personnel as needed.

• Use Microsoft Office (Word, Excel, Outlook) and computer dispatch software to manage records and communications.

• Collaborate closely with security guards, supervisors, and hospital staff.

Over time, you will:

• Establish trusted working relationships with hospital personnel and security leadership.

• Ensure accurate, confidential information handling and seamless shift handoffs.

• Maintain high accuracy and response speeds even during high-stress operational peaks.

Pay & Shift Details

• Pay Rate: $20.50 per hour

• Employment Type: Full-time, Temporary (Maternity Leave Coverage)

• Location: Dartmouth General Hospital (Dartmouth, NS)

• Shift: Monday thru Friday; Evening shifts (4:00 PM – 12:00 AM)

Qualifications

Must-Have Requirements

• High School Diploma or GED.

• Valid Intermediate First Aid and CPR Level C certification from a CSA-approved provider.

• Fluency in English (spoken and written).

• Proficiency with computers, including Microsoft Word, Excel, and Outlook.

• Strong prioritization skills and the ability to multitask in a fast-paced environment.

• Demonstrated ability to remain calm, professional, and clear-headed during urgent or stressful situations.

• High attention to detail and strong record-keeping skills.

Nice-to-Have Qualifications

• Previous experience in security dispatching, emergency communications, or call center operations.

What We Offer

• Financial Flexibility: Access on-demand daily pay options.

• Health Benefits: Medical, dental, and life insurance coverage.

• Time Off: Paid vacation and paid sick days.

• Gear & Licensing: Free uniforms, paid security licensing, and dry cleaning/tailoring allowances.

• Professional Growth: Ongoing training and professional development opportunities.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.