TGS Technician

In-Home Appliance Repair Technician

Put your technical skills to work. Solve problems. Build your career.

Do you enjoy troubleshooting and finding solutions to technical challenges? Do you take pride in your workmanship and enjoy helping people? Are you someone who values quality service and attention to detail?

Trans Global Service is looking for a motivated, technically minded, and customer-focused In-Home Appliance Repair Technician to join our growing service team!

This is an excellent opportunity for someone who enjoys hands-on technical work, diagnosing problems, and providing practical solutions. You'll have the opportunity to work independently, develop your technical expertise, and make a positive difference by helping customers get the most out of their appliances.

If you're dependable, resourceful, and passionate about providing exceptional customer service, we'd like to hear from you!

Position Overview:

Reporting directly to the Service Supervisor, the In-Home Appliance Repair Technician is responsible for providing professional and reliable in-home servicing of major household appliances.

This position combines technical knowledge, investigative and problem-solving skills, and exceptional customer service. The successful candidate will assess appliance issues, diagnose problems, complete repairs, and communicate service recommendations to customers.

We're looking for someone who takes pride in their work, enjoys solving technical challenges, and understands the importance of delivering a positive customer experience.

Key Responsibilities:

• Provide customers with courteous and professional in-home servicing of major household appliances.
• Assess appliance conditions and diagnose mechanical, electrical, and operational issues.
• Troubleshoot and resolve appliance installation and service-related issues.
• Determine appropriate repair solutions and provide estimates for repairs or replacements.
• Identify required parts, place orders, and help maintain appropriate parts inventory levels.
• Communicate clearly with customers regarding assessment findings, recommended repairs, and servicing requirements.
• Educate customers on proper appliance operation and maintenance to help ensure optimal product performance.
• Complete all required service documentation, including detailed descriptions of repairs and identification of serviced or repaired products.
• Maintain a safe, clean, and organized work environment.
• Ensure proper maintenance and care of company tools, equipment, and vehicles.
• Prepare service reports and complete administrative responsibilities as required.
• Follow all applicable health and safety, security, building, and departmental procedures.

What We're Looking For

• High school diploma or equivalent.
• Minimum of 2 years of previous experience and/or education in major appliance servicing or a related technical field.
• Valid driver's licence and ability to provide a satisfactory driving abstract.
• Strong technical, investigative, troubleshooting, and analytical skills.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Professional and courteous telephone etiquette.
• Excellent organizational skills and attention to detail.
• Dependable, punctual, and committed to providing quality workmanship.
• Ability to work independently, manage daily service assignments, and prioritize responsibilities.
• Appliance Technician certification, or willingness to obtain the required certification.

Why Work With Trans Global Service?

At Trans Global Service, we believe our employees are an important part of our success. We strive to provide an environment where people can develop their skills, contribute their talents, and build rewarding careers.

When you join our team, you can expect:

• Competitive compensation.
• Comprehensive Health and dental coverage for you and your family
• Company-matched Retirement Savings Program.
• Paid vacation and personal days.
• Exclusive employee Discounts and Perks through Major Business Partners.

• A supportive and collaborative work environment.
• The opportunity to develop your technical expertise while working independently in a hands-on service role.

Interested in joining our team?

If you enjoy troubleshooting, solving technical challenges, and providing exceptional customer service, we encourage you to apply!

Trans Global Service welcomes applications from qualified candidates.