Thermal Spa Attendant - SPA

NEW: Opening December 2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Thermal Spa Attendant supports guests throughout thermal areas while maintaining safety, cleanliness, amenities, guest flow, and the intended atmosphere of Dakota Dunes Thermal Spa. This role acts as a visible wellness host in pools, saunas, steam rooms, relaxation areas, outdoor spaces, and other thermal zones while monitoring conditions and responding to guest needs.

Key Responsibilities

· Welcome and orient guests within thermal areas and explain the recommended hot-cold-rest experience in clear, non-medical language.

· Monitor guest behaviour, occupancy, noise levels, cleanliness, amenities, and general conditions throughout assigned zones.

· Conduct and document scheduled inspections of pools, saunas, steam rooms, relaxation spaces, pathways, showers, hydration points, and other assigned areas.

· Replenish towels, cups, water, and approved amenities and remove used items promptly.

· Maintain order and presentation in relaxation areas, furniture zones, and guest-use spaces.

· Communicate temperature, equipment, water quality, maintenance, or facility concerns immediately to the appropriate department.

· Support temporary closures, guest redirection, capacity controls, and reopening procedures when directed.

· Observe guests for signs of distress, unsafe behaviour, intoxication, slips, overheating, or other concerns and respond according to training.

· Enforce safety, occupancy, footwear, glass, food/beverage, photography, and conduct policies respectfully and consistently.

· Initiate emergency response procedures, call for qualified assistance, and document incidents as required.

· Maintain clear pathways and promptly address wet floors, ice, debris, damaged furniture, or other hazards.

· Never provide medical advice; direct health-related questions to appropriate professionals or established guidance.

· Protect the balance between quiet restorative spaces and designated social areas.

· Answer questions about experiences, rituals, amenities, dining, treatments, and wayfinding.

· Use warm, unobtrusive hospitality and recognize when guests want assistance versus privacy.

· Support special thermal programming and rituals as trained and assigned.

· Participate in training such as mock guest days, safety drills, and rehearsals.

· Assist with setup and maintaining signage, amenities, relaxation spaces, and thermal operating supplies.

· Monitor operating temperatures, occupancy limits, inspection routines, amenity standards, towel/robe flows, hydration points, and escalation protocols.

Qualifications

· Previous experience in guest services, hospitality, front desk operations, retail, or customer service is considered an asset.

· Experience in a spa, hotel, resort, wellness facility, or luxury service environment is preferred.

· Familiarity with reservation systems, point-of-sale systems, and payment processing is an asset.

· Strong organizational skills and attention to detail.

· Ability to handle guest concerns professionally and exercise sound judgement.

· Ability to manage multiple tasks in a busy guest-facing environment.

· Strong verbal and written communication skills.

· Ability to work flexible hours, including evenings, weekends, holidays, and peak operating periods as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Shuttle service is available from Saskatoon.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.