Ticket Taker | Part-Time | Temple Gardens Centre

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The casual Ticket Taker plays a key role in ensuring an exceptional guest experience. This position is responsible for greeting guests, scanning or collecting tickets, verifying event access, and providing information in a professional and friendly manner. Exceptional customer service and attention to detail are essential to create a safe, welcoming, and efficient entry process for all patrons.

This role pays an hourly rate of $15.70 - $15.85 CAD.

Benefits for part-time roles: pension matching.

This position will remain open until December 31, 2026.

Responsibilities

• Greet guests upon arrival and ensure a welcoming first impression.
• Verify and scan tickets accurately using handheld devices or manual methods to ensure proper entry.
• Guide guests to their appropriate seating locations and provide facility and event information as needed.
• Become familiar with ticketing systems and procedures, seating maps, building policies, and emergency procedures.
• Work collaboratively with Event Security to manage crowds and assist with entry flow as required.
• Monitor for unauthorized entry, counterfeit tickets, or potential safety concerns.
• Provide clear, courteous, and accurate responses to patron inquiries.
• Perform other duties as assigned by the supervisor or manager.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Demonstrated organizational and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and to be available for a minimum of 75% of scheduled events (including hockey games, live shows, and special events) or as scheduled.
• Must possess excellent interpersonal skills and the ability to remain calm and professional in high-volume situations.
• Ability to stand for extended periods during shifts and work in a fast-paced environment.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.