Track Coordinator

Agilus by Synergie is recruiting for a Track Coordinator in the Oil and Gas Sector in Calgary, Alberta. The Track Coordinator plays a critical role in supporting both the project deployment and long-term sustainment of Detailed Time Entry (DTE) processes and the my Track tool. This role is responsible for managing daily My Track activities, supporting suppliers and business users, maintaining system data integrity, and ensuring processes are followed consistently across sites and suppliers.
The role requires fluency in French and English, as the My Track Coordinator will regularly support, train, and communicate with French Canadian-speaking suppliers, timekeepers, and business stakeholders, including those in bilingual regions. Total rewards:$45.00 hourly4 months contract opportunity.5 days on / 2 days offA typical day:Project Responsibilities: Work with cross-functional teams to support core my Track business processes, including: Contractor onboarding and offboarding, PR / PO processes, Pay formula creation and sustainment, Time submission and approval processes, Evaluated Receipt Settlement (ERS) or invoicing.Work with technical teams to evaluate and support current and future system integrations (e.g. contracts, pay formulas, contractor onboarding/offboarding), Understand site-based nuances and ensure they are documented and accounted for in system and process design.Reporting & Continuous Improvement: Monitor and run reports for unallocated, unaccepted, and unauthorized activities
Support vendor and business compliance reporting
Identify trends (e.g. overrides, recurring errors) and recommend improvements
Proactively identify opportunities to optimize processes, reporting, and controls
Support continuous improvement of the Detailed Time Entry process and supporting technology.
Execute User Acceptance Testing (UAT), log defects, retest fixes, and support go-live readiness, Provide regular updates to the project manager on process details and project issues.Assist with the development and delivery of training materials, Support transition from project implementation into sustainment operations, Work with category management stakeholders to compile contract compliant rate sheets to load into My Track.Sustainment – Daily My Track Operations: Manage daily Track processes, ensuring data accuracy and timeliness
Monitor system errors and provide functional support to suppliers and users
Ensure users and suppliers follow established standards and expectations.Support system enhancements and software upgrades as required, Work with IT to understand and support system interfaces
Monitor vendor compliance with reporting timelines and error correction requirements.Supplier & Business Support (Bilingual)

Support suppliers in daily DTE activities to ensure time and costs are allocated and approved on time
Provide functional support and training to English- and French-speaking supplier timekeepers
Escalate issues to appropriate functional or technical support teams as required
Support contractor onboarding and offboarding activities
Support business units with override management, rejections, and approvals
Establish regular touchpoints with users to reinforce process understanding and consistent usage
Work with the business to identify and onboard suppliers into the DTE processSuccessful candidates will have:Experience in Supply Chain operations, system coordination, or enterprise process support.Hands-on experience supporting transactional or enterprise systems.Experience with contractor onboarding, PR / PO processes, time entry, or invoicing processes.Experience with My Track or similar time-entry systems.Fluent in English and French Canadian (spoken and written) – required
Able to confidently support and train suppliers and internal users in both languages.Technical & Process Skills: Experience with system integrations, UAT, and defect tracking
Proficiency with Microsoft Office tools
Experience with ERP systems (e.g. SAP) is an asset.Soft Skills: Strong organizational and coordination skills
Excellent communication and stakeholder engagement abilities
Ability to manage competing priorities in a fast-paced environment
Detail-oriented with a focus on process adherence and data quality.This posting is for an active opening. Interested? Please apply directly online Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.