Transition Manager

Ness is a full lifecycle digital engineering firm offering digital advisory through scaled engineering services. Combining our core competence in engineering with the latest in digital strategy and technology, we seamlessly manage Digital Transformation journeys from strategy through execution to help businesses thrive in the digital economy. As your tech partner, we help engineer your company’s future with cloud and data. For more information, visit www.ness.com

Role: Transition Manager – Managed Services

Location: Toronto, ON (Hybrid)

Role Overview:

We are looking for a senior Transition Manager to lead the transition of an existing client account from a predominantly T&M delivery model to an expanded Managed Services / outcome-based model. The immediate priority is successful transition, stabilization, and operational readiness. The role may subsequently transition into a Service Delivery Manager (SDM) role.

Key Responsibilities:

• Lead end-to-end transition from T&M to Managed Services, including transition planning, governance, operating model, processes, SLAs/KPIs, and service readiness.
• Drive transition of existing scope and onboarding of additional services/scope into the managed services model.
• Establish transition governance, milestones, risks, dependencies, and executive reporting.
• Work closely with client CXOs and senior stakeholders to build confidence, manage expectations, and ensure business outcomes.
• Coordinate across delivery, technology, architecture, operations, commercial, and client teams to ensure a seamless transition.
• Bring sufficient technical breadth to understand complex technology landscapes and deep-dive into specific areas when required.
• Drive stabilization and continuous improvement following transition; potentially assume ongoing SDM responsibilities.

Required Experience & Skills:

• 15+ years of experience in IT / Digital Services, with significant experience in delivery and transition leadership.
• Proven experience leading large-scale IT/Managed Services transitions, preferably involving transformation from T&M to managed/outcome-based models.
• Strong CXO engagement, executive presence, stakeholder management, and communication skills.
• Demonstrated ability to manage complex, multi-technology environments and engage credibly with both business and technical stakeholders.
• Strong program governance, risk management, problem-solving, and execution discipline.
• Ability to operate effectively in a client-facing, high-visibility environment and drive outcomes through distributed teams.

Preferred:

• Experience transitioning existing accounts into broader managed services / integrated delivery models.
• Experience in large enterprise / retail environments.
• Prior experience as a Service Delivery Manager, Account Delivery Lead, or equivalent.